Bilingual Patient Services Representative MEX

Position Summary

The Customer Care Representative is responsible for providing exceptional customer service through inbound and outbound calls, email, and webchat interactions. The ideal candidate will assist customers with order inquiries, product information, billing concerns, returns, and overall order management while maintaining professionalism and efficiency.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

• Strong verbal and written communication skills.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Typing speed of 30+ WPM preferred.
• Flexible and team-oriented attitude.

Work Environment

• Remote position available.
• Must be comfortable working weekends and flexible schedules as needed.
• Independent contractor agreement.
• Weekly payments in USD every Thursday.

Requirements

Requirements

• Advanced English proficiency with limited accent
• Minimum 6 months of Customer Experience (CX) experience preferred
• Strong communication and organizational skills
• Professional attitude and ability to multitask
• Familiarity with the U.S. healthcare system is a strong plus

Technical Requirements

• Candidates must have their own computer/device
• Headset required
• Stable wired internet connection required
• Minimum of 16 GB RAM required on the device used for work