Bilingual Nurse Navigator

About Kii Health

Kii Health helps Canadians navigate complex healthcare needs with confidence. We work with members, healthcare providers, insurers, case managers and other partners to help people access the care, resources and support they need.

Our services continue to grow as the healthcare landscape changes. We focus on practical solutions that improve the member experience and make it easier for people to access appropriate care.

Kii Health delivers healthcare and workforce solutions across Canada and the United States. Our services include Mental Health Services, Occupational Health, Disability Management, Workers' Compensation Management, Remote Patient Monitoring, Independent Medical Assessments and other health-related services.

We are looking for an experienced  Registered Nurse or Registered Practical Nurse who enjoys helping people, solving problems and making a difference in their healthcare experience.

About the role

As a Nurse Navigator, you will support members as they navigate different aspects of the healthcare system. You will assess their needs, help coordinate care, connect them with appropriate resources and work with healthcare providers and other stakeholders to help move their care forward.

This is a fully remote position. This position is open only to candidates who currently reside in Canada.

The successful candidate will be an excellent communicator, organized, compassionate and comfortable managing multiple priorities in a fast-paced environment.

What you'll do

• Assess and support members with their healthcare needs
• Help members navigate the Canadian healthcare system
• Coordinate appointments, consultations, diagnostic testing, treatment and follow-up care
• Communicate with members, healthcare providers, insurers, case managers and other stakeholders
• Advocate for members and help identify appropriate healthcare resources
• Identify barriers to care and help develop practical solutions
• Explain healthcare processes, available resources and next steps to members
• Maintain accurate and timely documentation
• Manage multiple cases and priorities while meeting service expectations
• Work collaboratively with the broader healthcare team
• Participate in process improvements and service enhancements
• Perform other duties as required

What You Bring

Required Qualifications

• Current RN or RPN registration in good standing with the applicable regulatory college
• Minimum 3 years of nursing experience
• Strong knowledge of the Canadian healthcare system
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Excellent critical thinking and problem-solving abilities
• Strong computer and technology skills
• Ability to work independently in a remote environment
• Ability to maintain confidentiality when working from home
• Compassionate, member-focused approach
• Ability to manage multiple priorities and deadlines.

Preferred Qualifications

• Experience in disability management, case management, care coordination or healthcare navigation
• Mental health experience or additional mental health training
• Experience working with insurers, employers, healthcare providers or interdisciplinary teams
• Experience working with performance measures or service metrics
• Bilingual in French and English would be considered an asset*.

What Makes Someone Successful in This Role

You are someone who:

• Enjoys helping people find their way through a complicated healthcare system
• Builds trust and rapport easily
• Is comfortable having difficult or sensitive conversations
• Can assess a situation and determine the appropriate next step
• Is resourceful and looks for solutions
• Can stay organized while managing competing priorities
• Works well independently and knows when to ask for support
• Is comfortable with change and a growing organization
• Takes ownership of their work
• Enjoys being part of a supportive team.

Work Environment and Schedule

• Full-time, permanent position
• Fully remote
• Monday to Friday
• Rotating shifts:
  • 8:00 a.m. to 4:00 p.m.
  • 1:00 p.m. to 9:00 p.m.
• No weekends or statutory holiday shifts currently required
• Dedicated private workspace required
• Reliable high-speed internet required
• Ability to maintain confidentiality in a home-based work environment.

Additional Information

A successful pre-employment screening will be required.

This posting describes the general nature and level of work involved in the position. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications. Responsibilities may change as organizational needs evolve.

We thank everyone who applies. Only candidates selected to move forward will be contacted.

Kii Health is an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation during the application, interview or assessment process, please contact recruiting@kiihealth.ca.