Bilingual Medical Receptionist (AdvancedMD | English & Spanish)

Location: Remote
Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT
Language: English & Spanish

About the Role

We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The ideal candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD. Strong communication skills and professional English and Spanish communication are essential.

Key Responsibilities

• Answer and manage inbound patient calls professionally and efficiently
• Schedule, reschedule, and confirm patient appointments
• Complete new patient intake and collect required information
• Verify patient insurance and eligibility
• Process and follow up on medication prior authorizations
• Communicate with pharmacies regarding medication-related inquiries and follow-ups
• Manage incoming and outgoing faxes
• Respond to patient questions and provide appropriate assistance
• Maintain accurate patient records and documentation
• Support daily front-desk and administrative operations
• Communicate effectively with patients in both English and Spanish

Requirements

• Previous medical office experience – required
• Hands-on AdvancedMD experience – required
• Bilingual in English and Spanish
• Clear, professional Spanish communication and strong verbal communication skills
• Experience with patient scheduling, insurance verification, and new patient intake
• Experience handling medication prior authorizations and pharmacy follow-ups
• Comfortable managing fax communications and patient documentation
• Experience with FreedomVoice is preferred
• Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment
• Professional, patient-focused, and reliable

Preferred Qualifications

• Previous experience in a pain management, specialty, or similar medical practice
• Experience using FreedomVoice
• Familiarity with medication authorization workflows and pharmacy communication

What We’re Looking For

We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience.