Bilingual (EN/FR) Account Coordinator (EST)

Want to join a creative, passionate and fast-paced team in the Automotive Marketing and Technology industry? We value personal and professional growth, true teamwork, and celebrating each other's wins; while still driving to achieve even more. If this sounds like a team you'd like to be a part of, keep reading!

About Leadbox

We believe in lifelong clients who, day-after-day and year after year, choose to work with us because we continue to deliver exceptional results that are easy to understand. If you have a passion for digital marketing and for being the best at what you do, we will be a great fit. We are a team of passionate individuals doing our life's work to deliver the best possible results across our three core pillars: Our People, Our Clients, and Car Buyers.

We are analytical artists who help automotive dealers drive more sales by consistently improving dealership marketing results and using local data to influence our decisions. At Leadbox, our Dealer Partner's best month is our new baseline.

A few of your attributes

• You catch details that others miss — and you take pride in that.
• You are helpful to your colleagues and your clients.
• You see obstacles as problems to solve, not reasons to stop.
• You enjoy bringing order to complex situations. It excites and motivates you.
• You are proud of the quality and accuracy of your work.
• You are passionate about doing things right the first time.
• You are openly optimistic about the future.

About the role

Leadbox is currently seeking an outstanding Bilingual (EN/FR) Account Coordinator (we call them Dealer Success Coordinators) to join our Operations team working EST hours. This is a new and critical role — you will be the operational backbone behind a team of Dealer Success Managers (DSMs) who manage relationships with our automotive dealership clients across Canada.

Our DSMs are great with clients. Your job is to make sure nothing falls through the cracks behind the scenes. You will ensure every service request has complete information before it reaches our execution teams, every system is accurate and up to date, and every client in your pod has operational visibility — whether they spend $2,000 or $20,000 a month.

You will be paired directly with a DSM in a pod structure, covering approximately 70 dealership clients together. The DSM faces the client. You face the operation. Together, you ensure every client gets exceptional service.

An ideal candidate is someone who is detail-oriented, process-driven, and unafraid to push back when something isn't ready. We value candidates who demonstrate a high degree of initiative, accuracy, and the confidence to hold the line on quality — even when things move fast.

A few of your primary responsibilities

• You will be the information quality gate between our client-facing team and our service teams. If a request is incomplete, you catch it and gather what's missing before it enters the queue.
• You will ensure data accuracy across our CRM (HubSpot), budget tracking system (Smartsheet), and ticketing tools — because our automation and reporting depend on clean data.
• You will execute the operational side of client onboarding — setting up systems, populating records, requesting platform access, and tracking completion.
• You will monitor client health scores weekly, flagging at-risk accounts to your DSM with context so they can act quickly.
• You will coordinate across service teams (Digital Advertising, SEO, Web Development, Design, Support) to ensure multi-service clients stay aligned on priorities and timelines.
• You will prepare renewal briefs 90 days ahead of contract renewals — assembling performance data, health scores, and contract details so your DSM walks into that conversation fully prepared.
• You will consider our three core pillars in all your decision-making.
  

A few things you will learn along the way

• How automotive dealership marketing works across digital advertising, SEO, and web platforms
• How to coordinate the flow of information between client-facing and execution teams at scale
• How to leverage data and reporting to tell the story of client performance
• How to manage operational workflows across multiple systems and service lines simultaneously
• How to build processes that make an entire team more effective

A few basic requirements

• 3-5 years of professional experience in project coordination, operations, or a multi-stakeholder support role
• Excellent attention to detail — you notice when something doesn't add up
• Strong written and verbal communication skills in English and French
• Experience with CRM systems (HubSpot experience is an asset)
• Proficiency with spreadsheets and project management tools
• The ability to hold the line on quality under pressure — you can say "this isn't ready" diplomatically and mean it
• Comfort juggling multiple systems and priorities simultaneously
• Bachelor's degree or College Diploma (concentration in business, marketing, or operations) is an asset
• Knowledge of digital advertising an asset
• A passion for the Automotive industry an asset

Our promise to you?

• We will provide you with an engaging, supportive team and culture.
• We will provide you with a structured 90-day onboarding program designed specifically for this role.
• We will provide you with regular company-wide Lunch and Learn sessions.
• We will provide you with competitive compensation and health, dental, and vision benefits.
• We will set you up for success so that *you* can focus on moving forward.
• We will help you achieve a work-life balance.

Leadbox is a diverse and inclusive organization. We remain committed to ensuring every team member from any background can do their best work with us. We believe that when people feel respected and included they can be more creative, innovative, and successful.

We are Analytical Artists. We are Leadbox.

*While we appreciate all applications, only those selected for an interview will be contacted.*