Bilingual Customer Service Representative

Who we are:

At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our superior safety culture, 4Refuel was recently awarded a prestigious WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. Among other notable achievements, 4Refuel has also been recognized as: Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women from a Great Place to Work Canada.

As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

The role of the Bilingual Logistics Client Service Representative is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM). To ensure, through teamwork, that your efforts are focused on maximizing the efficiency of these functions, while meeting the needs and expectations of both our external and internal clients.

• This is a fully remote role.

Working shifts available are:

• Monday - Friday 10:00am - 7:00pm Est
• Monday - Friday 11:00am - 8:00pm Est

What you will do:

• Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effective
• delivery to our clients, coordinating with our team of operators and Operations department
• Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
• Planning and organizing of call-in deliveries and dispatch accordingly
• Receive updates and provide details to Operations and Sales teams on scheduled client changes
• Receive and process COD delivery requests and authorize credit card as required
• Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences
• Keep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate parties
• Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirements
• Problem solve as issues arise, working with Operations, Sales and/or Administration in order to resolve
• Maintain an excellent relationship with clients, operators and other employees
• billing issues, including client related charges, supplier/pickup, entries, outstanding cash/credit card deliveries
• Provide support to Operations staff after hours and on weekends via Cell phone, as needed
• Develop and maintain an on-going self-improvement program
• Perform other related duties as assigned

Skills/Abilities Required:

• Fluent in spoken and written French and English (the position holder regularly communicates with teams and clients located outside Quebec)
• Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organization
• Ability to multi-task and work under the stress of the needs of varied client/internal issues; it is vital to maintain composure in high activity situations
• Strong attention to detail and organization skills
• Must be self-motivated and also have the ability to motivate and direct Operators
• Ability to work in a team environment
• Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
• Knowledge of a variety of communication devices, i.e.: Cellular,2-Way telephone devices and email
• Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
• Possess good phone mannerism
• Accessible 24/7 to handle coverage or emergency situations

Education Requirements:

• Minimum Grade 12 Diploma
• Post-Secondary education in a logistics program and/or combined industry experience is an asset

Thank you for your interest in applying, only qualified applicants will be contacted.

4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. 4Refuel does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Transparency Notice: At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates.

This job posting is for an existing vacancy.