Bilingual Customer Service Agent (Job ID: KEVTIA1)

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🇬🇧 C1 ENGLISH LEVEL IS REQUIRED.
The selected candidate will be speaking strictly in English during their entire shift.

🎤 PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
 

Job Details

About the Client:

The client is a premier swimming pool equipment and supply company based in Miami, Florida. Currently operating as a fast-growing online business, the client is actively expanding its footprint to a second physical location. To support this growth, the owner is transitioning daily client-facing communication to a dedicated, long-term remote professional who can serve as the primary voice of the brand. 
 

About the Role:

We are seeking a sharp, highly organized, and proactive Bilingual Customer Service Agent located in Latin America to manage our omnichannel customer operations.

In this role, you will take full ownership of incoming calls, emails, text messages, and order processing. You will work directly with the business owner in an environment that values high autonomy, precision, and a long-term growth mindset. This position requires zero micromanagement; we are looking for a professional who catches on quickly, executes meticulously, and wants to grow alongside the company.
 

Key Responsibilities

1. Customer Care & Communication

• Omnichannel Support: Handle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiries.
• Problem Resolution: Resolve customer complaints efficiently while providing a professional, high-energy, and reassuring experience.
• Social Media: Manage basic updates and postings on social media and on the website. 

2. Order Management & System Admin

• Data Accuracy: Input customer data, order details, and standard price quotes accurately into internal operational systems.
• Partner Coordination: Quickly notify our sister company via phone or email to help fulfill specific online orders.
• Daily Operations: Assist the business owner with general daily workflows and administrative tasks to help scale the business.

3. Technical Training & AI Integration

• Product Expertise: Rapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 days.
• AI Optimization: Use tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processes.
   

Qualifications & Skills

• Experience: 2–3+ years of professional experience in customer service, call center operations, sales, or administrative support roles. A proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plus.
• Language: Strictly Bilingual (100% fluent in English and Spanish). Exceptional verbal and written communication skills in both languages are mandatory.
• Communication: Professional, high-energy, and reassuring phone presence with a positive mindset.

Skills & Competencies

• Detail-Oriented & Organized: Exceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-ups.
• Quick & Independent Learner: Able to quickly memorize or reference product lines, equipment specifications, and industry terminology.
• Tech-Savvy: Comfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflows.
• Stability-Focused: Looking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expands.