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AI Summary
Key Accountabilities
· Technology Stack Ownership & Architecture
o Own the design, development, integration, and ongoing maintenance of the designaed Business Unit’s operational technology stack, including:
§ Business intelligence and analytics platforms (Power BI, Microsoft Fabric, MicroStrategy, SQL-based data models)
§ Microsoft 365 automation solutions
§ Integrations with Salesforce and internal enterprise systems
o Define and maintain system architecture, data flows, semantic models, and reporting structures
o Partner with IT to align solutions with enterprise standards, security requirements, and long-term roadmap
o Maintain technical documentation, architecture diagrams, and workflow designs
· Process Automation & Workflow Development
o Analyze and document business processes to identify automation and optimization opportunities
o Design and implement workflows using Microsoft 365 tools (Power Automate, Power Apps, SharePoint, Teams, Excel)
o Establish automation standards and reusable components
o Test, deploy, monitor, and support automated processes in production
o Continuously enhance solutions based on business needs and performance metrics
· Business Intelligence, Reporting & Data Management
o Design, build, and maintain dashboards, datasets, and reports using:
§ Power BI and Microsoft Fabric
§ MicroStrategy
§ SQL
o Develop and govern a structured reporting framework and report catalog
o Integrate and manage data from multiple systems, including Salesforce
· Stakeholder Enablement & Insight Delivery
o Partner with global and field teams to define reporting and system requirements
o Deliver insights, trends, and performance analysis to operational and executive stakeholders
o Support field teams with report access, usability, and local reporting needs
o Develop user guides, training materials, and process documentation
o Drive adoption of new tools, reports, and automation capabilitiesTraining and Change Management
· Governance, Security & Platform Reliability
o Ensure platforms and automated processes comply with data security, privacy, and access-control standards
o Support UAT, releases, and controlled production deployments
o Monitor system performance, resolve defects, and manage technical debt
o Maintain documentation and change records for system and reporting updatesGenerate regular performance reports and metrics to demonstrate the impact of process automation on operational efficiency
All About You
· University degree in a relevant field (e.g., Information Systems, Business, Data Analytics, Engineering, or similar)
· Professional-level oral, written, and presentation skills in English
· 3+ years of experience in business intelligence, reporting, and/or process automation, preferably in a services or consulting environment
· Strong analytical skills with the ability to understand business processes, financial impact, KPIs, and performance metrics
· Proven experience gathering and documenting business requirements, mapping data relationships, and collaborating with IT and business stakeholders
· Solid business acumen with strong problem-solving and critical-thinking abilities
· Structured and organized working style, able to manage multiple priorities and operate effectively in a fast-paced environment
· Comfortable handling complex scenarios, production issues, and escalations with sound judgment
· Customer-focused mindset with the ability to deliver high-quality results under tight or changing deadlines
· Ability to work independently and as part of multi-disciplinary, global teams
· Strong collaboration and communication skills, including the ability to:
o Align automation and reporting initiatives with business objectives
o Communicate progress, results, and insights to leadership
o Translate technical concepts for non-technical audiences
· Broad technology awareness, including Microsoft 365 tools, Power BI, automation platforms, and enterprise reporting solutions (e.g., MicroStrategy)
· Comfortable working remotely with minimal supervision while maintaining high productivity and quality standards
· Willingness to participate in virtual meetings outside normal business hours when required
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