Bereavement Case Managers

This role focuses on reviewing, validating, and managing bereavement claims with accuracy, professionalism, and empathy. You will work closely with mortuary and funeral service providers, internal partners, and associates to ensure claims are processed with integrity and within established service-level agreements. This position operates Monday through Friday during standard business hours aligned to the candidate’s time zone, typically between 7:00–9:00 AM start and 4:00–6:00 PM end times.

• Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.
• Engage in seek-to-understand conversations with employees as part of the investigations.
• Manage a caseload of approximately 25 cases per week (5 per day) once fully ramped.
• Own each case end-to-end, ensuring timely follow-up and resolution.
• Meet the team’s current SLA of 10 business days to close a case.
• Engage professionally with mortuary and funeral sites to verify information.
• Take inbound and make outbound calls to employees, providers, and other stakeholders using established communication systems.
• Partner with the Worldwide Operations Security team on claim integrity and site-related escalations.
• Coordinate with My HR Live Support team, which handles initial frontline conversations before cases transition to the investigation team.
• Participate in a structured 5-week training, nesting, and ramp period (timing may vary slightly).
• Achieve 75% of case expectations by the end of the ramp period.
• Reach full productivity and SLA compliance after training.

• Ability to conduct interviews with professionalism and tact, ensuring interactions are respectful, objective, and conducive to gathering accurate information.
• Strong time management and organizational skills.
• Ability to own and manage all aspects of a case independently.
• Professional communication skills, both verbal and written, especially with difficult or sensitive conversations.
• Curiosity and a 'seek to understand' mindset.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Strong reading comprehension, writing, and analytical abilities.
• Critical thinking and deep dive problem-solving skills.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office, including Excel and Microsoft 365.

• Prior investigative experience (HR, security, loss prevention, compliance, etc.).
• Experience handling sensitive or confidential information.
• Familiarity with high-volume case management environments.

This position is 100% remote, providing the flexibility to work from the comfort of your home.

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.