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Martin Management Group is seeking a Business Development Agent to join our team!
Responsibilities:
- Deliver inquiries/messages intended for other sales personnel and departments promptly
- Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership.
- Answers incoming calls promptly and professionally
- Answer incoming calls in a friendly manner utilizing a multi-line phone operator system
- Identify customer needs, clarify information, direct to the appropriate department
- Identify and escalate customer service issues to supervisors
- Follow scripts and procedures to ensure the highest level of customer service
Requirements
- One year of customer service experience
- Enthusiastic and Positive Attitude
- Good verbal and written communication skills
- Self-motivation
- Positive attitude
- Proficiency with computers
- Must be able to multi-task
- Must be a solution-oriented problem solver
- Customer Satisfaction focused
- Enthusiastic and positive attitude
- Speed and efficiency
- Ability to type >50 words per minute at a minimum
- Good interpersonal skills and ability to work successfully in a team environment
- Amenable to work US Central Timezone.
Martin Management Group is an Equal Opportunity Employer
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