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AI Summary
The Batch Operations Analyst is responsible for setting up, scheduling, and monitoring batch jobs to ensure efficient system operations within a Facets environment. They will also analyze batch logs, troubleshoot failures, and coordinate with various teams to support system stability during and after migration.
This is a remote position.
We are seeking an experienced Batch Operations Analyst to support a large-scale Facets migration project within the healthcare payer environment. This role is responsible for the setup, scheduling, and monitoring of batch jobs to ensure reliable and efficient system operations. The ideal candidate will have strong experience with Facets batch processes and a deep understanding of runbooks and batch logs.Key Responsibilities:
- Set up, schedule, and monitor batch jobs to support daily system operations
- Ensure timely and accurate execution of batch processes within the Facets environment
- Review and analyze batch logs to identify and resolve issues
- Follow and maintain Facets runbooks to support batch processing activities
- Troubleshoot and resolve batch failures, escalating issues as needed
- Coordinate with application support, infrastructure, and business teams to resolve operational issues
- Support system stability during and after the Facets migration process
- Maintain documentation for batch schedules, processes, and issue resolution
- Identify opportunities to improve batch performance and operational efficiency
Requirements
Required Qualifications:
- Minimum of 5 years of experience overseeing Facets batch operations
- Strong understanding of Facets runbooks and batch processing workflows
- Experience analyzing and troubleshooting batch logs
- Strong problem-solving and analytical skills
- Excellent interpersonal and communication skills
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