Base 24 EPS - Support Role

JOB DESCRIPTION

Job Title: Technical Support Analyst

Job Summary: 

Provides technical support to coordinate with ACI Customers and internal teams to resolve the customer issues.

Section B: Technical Support Skills

Section C: Specific Technical/Product Skills

Must have:

•          Good Knowledge on Java, C++ concepts to review the code to troubleshoot various issues

•          Good Knowledge on Application management and environment management

•          Good working knowledge of ATM, POS, EMV, TSS

•          Good working knowledge of C-tree, Oracle and PostgreSQL

•            Production Support & Maintenance experience in payment domain

•            Good Knowledge on Auditing tools(Audit, traces and other UI logs) and utilities

Nice to have

•            Base24-eps on Tandem, IBM Unix/AIX platform and RHEL platform

•            Exposure and usage of HP Nonstop technology and Unix/AIX environments

•            BASE24-eps UI desktop and Configuration of BINs, cards, message profiles, Institutions etc.

•            Having knowledge on BASE24-eps configurations, routing and object oriented methodology

•            Good knowledge on using XPNET product with BASE24-eps, like connectivity and configuration

•            Good Knowledge on TDE's, Tokens

•            Good Knowledge on BASE24-eps installation and Fix installation methodologies

•            Support for Configuration and Integration of TSS with Various HSM’s within Base24-eps systems

•            Strong experience in Switch Vendor specifications for Visa, Mastercard (MDS, BNET), Amex, JCB and CUP

•            Base24-eps Scripting and good understanding in reviewing the scripts

•            Hands on experience on DALCI utility

•            Knowledge on ICE, ICE-XS - Communication handler

•            Well-versed with the ISO8583 messaging protocol

•            Additional knowledge on CDE/SDK environments is recommended