AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Backend Java Developer to own the service logic, data processing, and platform reliability behind a Case object ecosystem. This person strengthens backend Java services alongside Salesforce Service Cloud integrations, diagnosing and resolving API and platform issues. Production troubleshooting, incident support, and on-call rotation are part of the role.
WHAT YOU WILL DO
- Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
- Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
- Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.
- Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
- Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
- Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
- Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
- Keep sprint data current, including availability, carryover, and newly assigned points.
- Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.
MUST HAVES
- 3-5 years of experience as a software engineer.
- Experience with Java.
- Experience with MuleSoft.
- Backend software engineering experience.
- Hands-on API/integration experience.
- Production troubleshooting and incident support experience.
- Experience with production monitoring, alert triage, and service/platform health.
- Experience in diagnosing and resolving API/integration failures.
- Upper-intermediate English level.
NICE TO HAVES
- Salesforce Service Cloud integration experience.
- Enterprise integration / middleware experience.
- Message-based or asynchronous integration experience.
- Data processing / data transformation experience.
- CI/CD and DevOps experience.
- Monitoring / observability tools.
PERKS AND BENEFITS
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
