B2B SaaS platform | Call Scheduler

On behalf of NDA, B2B SaaS platform, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively.

In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

• Make outbound follow-up calls (15-minute sessions) to offer free training sesions.
  
• Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
  
• Work closely with the Customer Success team for smooth handoffs and escalations
  
• Working hours: 9 AM – 6 PM Central Time (CST) — required

Requirements:

• Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
• Strong willingness to work hard with a high volume of outbound calls daily
• Confident, positive, and customer-oriented communication style
• Ability to explain things clearly to non-technical users
• Highly disciplined and organized
• All other skills (product knowledge, sales techniques, etc.) can be taught
• Working hours: 9 AM – 6 PM Central Time (CST) — required

About the company:

Connecteam is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place. Typical customers include restaurants, laundries, retail, cleaning services, and other operational businesses.
The platform covers:

• Employee time tracking (clock in / clock out)
• Scheduling and shift management
• PTO and policies
• Payroll inputs
• Forms, checklists, and task management
• Permissions, groups, and roles
• Mobile + desktop usage (online and offline work)

A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.

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