AVP-Technology.Infrastructure Operations - Command Center Monitoring

 Candidate will be leading and transforming enterprise‑wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments. You will be accountable for driving a proactive, intelligence‑driven operations model leveraging AIOps, automation, and advanced analytics.

This role requires strong leadership across Monitoring, Observability, Command Center Operations, CMDB governance, and IT Service Management frameworks, ensuring alignment with business priorities and regulatory requirements.

Key Responsibilities
Infrastructure Operations & Command Center

Observability & Monitoring Transformation

Define and implement enterprise observability strategy (metrics, logs, traces, user experience)
Drive adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation
Standardize monitoring across applications, infrastructure, cloud, network, and databases
Improve MTTR, service visibility, and end-user experience through integrated observability

Drive for real‑time monitoring, incident response, and service restoration
Drive operational excellence across Event, Incident, Problem, and Change Management processes
Establish a proactive operations model focused on early detection, prevention, and rapid resolution

CMDB & Service Mapping

Ensure accuracy, completeness, and governance of CMDB (Configuration Management Database)
Drive service mapping across critical applications and infrastructure dependencies
Enable impact analysis, root cause identification, and risk mitigation through CMDB maturity

Governance, Risk & Compliance

Establish monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards
Ensure audit readiness (SOC, ISO, regulatory compliance) and adherence to policies
Define KPIs, SLAs, and operational dashboards for leadership visibility and accountability

Automation & Continuous Improvement

Drive automation across monitoring, alerting, and remediation workflows
Integrate observability with orchestration tools for self-healing capabilities
Continuously optimize processes, tooling, and resource utilization

Stakeholder & Cross-Functional Collaboration

Partner with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability
Provide executive reporting and insights on operational health, risks, and improvements

Impact

Enables a resilient, always‑on infrastructure with proactive incident prevention
Transforms operations into an intelligent, AIOps‑driven command center
Strengthens governance, CMDB accuracy, and service visibility
Enhances business continuity, customer experience, and regulatory compliance