Overview

The AVP / VP, Cash Management, is primarily responsible for overseeing the execution of complex cash management operations while providing leadership in driving process efficiency, accuracy, and team development. This role combines hands-on processing expertise with strategic leadership responsibilities, including oversight of escalated issues, and contribution to strategic process improvements.

The AVP / VP ensures operational excellence across payment processing, reconciliations, and cash application functions, while guiding and mentoring team members.

RESPONSIBILITIES

Operational Oversight & Execution

• Oversee the daily cash management activities, including incoming funds, ACH processing, wires, payoffs, reversals, and payment applications.
• Support the management of complex and escalated transactions, including exception items, research, and resolution.
• Monitor portfolio-specific processing to ensure accuracy, compliance, and proper documentation.

Process Ownership & Improvement

• Lead initiatives to streamline workflow and improve accuracy and turnaround times in line with SLAs while identifying process gaps and inefficiencies
• Support the implementation of system enhancements, automation, and process standardization.
• Analyze and assess trends, recommend and implement solutions, and optimize servicing performance.
• Act as a subject matter expert (SME) for cash management systems and processes.

Stakeholder Collaboration

• Collaborate with internal departments, vendors, and offshore teams to ensure seamless execution of cash processes.
• Serve as escalation point for cross-functional issues impacting cash operations.
• Ensure adherence to regulatory requirements, internal controls, and company policies.

Controls, Reporting and Compliance

• Assess all controls are consistently executed and documented across all processes.
• Monitor KPIs related to processing timelines, accuracy, and error rates.
• Ensures readiness for audit, reporting, and documentation updates.

Team Leadership and Development

• Provide day-to-day guidance, mentoring, and training to cash management staff, including junior and senior specialists.
• Assist in workload distribution, prioritization, and coverage planning across the team.
• Support performance feedback and development planning in partnership with leadership; where necessary.
• Promote cross-training to improve team flexibility and coverage.

Qualifications

• Bachelor’s Degree or equivalent experience in mortgage servicing, finance, or related field.
• 7-10 years of experience in cash management, mortgage banking, or related operations.
• Prior experience handling escalations and leading workflow/process initiatives required.
• Advanced knowledge of cash management operations
• Strong understanding of accounting principles, balancing, and transaction processing.
• Ability to manage escalations and perform root cause analysis.
• Proven ability to lead process improvement initiatives and workflow optimization.
• Strong leadership, mentoring, and team coordination skills.
• Excellent communication skills across all levels of the organization.
• High attention to detail with ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and servicing platforms (e.g., Strategy, Servicing Director).
• Formal leadership experience (mentoring, training, or team lead responsibilities) preferred.

EEOC

Bayview is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.