Authorizations Department Coordinator

Texas Physical Therapy Specialists is seeking a detail-oriented Authorization Coordinator to join our Central Billing Office team. In this vital administrative role, you will help ensure patients receive timely care by managing insurance authorizations, PCP referrals, documentation updates, and communication with clinic teams.

The ideal candidate is organized, responsive, comfortable working in patient EMRs and insurance portals, and has prior experience in medical administration, billing, insurance, or healthcare customer service.

How Texas PTS Supports you:

• Health, Dental, Vision insurance. 
• Generous PTO Plan!
• Paid Holidays
• Parental Perks and Family Bonding benefits
• Much, much more. 

• Run authorization reports and update the Authorization Tracker for assigned clinics
• Submit and follow up on all insurance authorizations and PCP referral requests
• Maintain accurate records in patient EMRs, including uploading determinations and chart notes
• Communicate efficiently and promptly with clinic staff via chat and email
• Participate in team meetings and adhere to established protocols and workflows

• High School Diploma or GED required.
• 3–5 years of billing, medical administrative, insurance, or related healthcare experience preferred.
• Customer service experience required.
• Basic knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Comfortable using computer systems, patient EMRs, insurance portals, and business office tools.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple requests and follow-ups.
• Ability to read, understand, and follow oral and written instructions.
• Ability to build effective working relationships with clinic staff, patients, employees, and the public.

Skills We Are Looking For

• Strong attention to detail
• Clear and timely communication
• Teamwork and collaboration
• Ability to follow established workflows
• Customer service mindset
• Accountability with follow-up and documentation
• Ability to stay organized in a fast-paced administrative environment

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.