Associate, Sales Support (Order Management)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel

Unite your passion for audio innovation with high-tech product development

Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As an Order Management Analyst, you will help to develop, execute, and monitor Order Management activities for the Central America and Caribbean Accounts. Your work primarily includes Complete order processing, order tracking, and any international trade operations required to deliver orders B2B/B2C. Additional responsibilities include (but are not limited to) project development, process flow improvement, informational analysis, and critical thinking to communicate with multiple teams and grow the business.

What You Will Do

• OTC (order to cash) order processing.
• Price maintenance in orders
• Provide ETA’s and order-related info to customers
• Provide Territory Managers with Sales order Confirmation and feedback status.
• Follow through with Freight Forwarder/Client Coordination
• Send documentation to customers to solve claim issues.
• Communication with the internal Supply Chain to provide updated information to customers.
• Maintaining business systems to ensure accuracy and reliability.
• Develop new tools for order process improvement.
• Use internal IT systems (Example: Dealer Portal) to process and track customer sales orders.
• KPI for the position: fill rate, orders on time, Claims / RMA management, and Cancelation Orders Rate

What You Need to Be Successful

• Experience: 1 - 3 years of experience in Supply Chain, Operations, Order Management
• English: (Intermediate), written, conversational, and reading
• At a minimum, a bachelor’s degree in international commerce, administration, engineering, or another related field
• Proficient in Microsoft Office suite, specifically Excel (pivot tables, basic formulas for information analysis)
• Strong written and verbal communication skills in English and Spanish
• Detail oriented
• Strong organizational skills
• Ability to Learn and Develop Skills

Bonus Points if You Have

• Experience working with CA and Caribe retail distributors.
• Experience in SAP, Power BI, and business intelligence tools.
• Integrity. 
• Innovation. 
• Inclusion. 
• Teamwork & Respect. 
• Excellence. 
• Leadership. 
• Change Orientation. 
• Collaboration. 
• Judgment. 
• Result Driven. 

What Makes You Eligible

• Successfully complete a background investigation and drug screen as a condition of employment
• This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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#LI/DP2

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.