Associate, Renewals Sales - Bilingual

Job Title:

Associate, Renewals Sales - Bilingual

Job Description

We are seeking a bilingual Associate, Sales Renewals to support our B2B Sales operations for one of our technology accounts. This role is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in helping drive renewal success. If you’re looking to grow your career in a dynamic sales environment, we invite you to review the full job description and submit your application.

You have:

• Fluent in English (B2 required) – verbal and written communication.

• 1.5+ years of experience in a sales support, renewals, customer success, or account management role.

• High school diploma, mandatory

• Strong organizational and time-management skills with attention to detail.

• Experience working with Salesforce or similar CRM tools.

• Experience managing sales forecasting

• Excellent interpersonal and negotiation skills.

• Comfortable working in a fast-paced, target-driven environment.

• Prior success in the achievement of personal and team sales quota/goals.

• Excellent knowledge of MS Office programs

Preferred Qualifications:

• Experience supporting SaaS, cloud, or technology solutions.

• Background in B2B client-facing roles.

• Familiarity with sales or renewals metrics and reporting tools.

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities

• Provide an accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of services to assess client requirements

• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and handle objections to retain customers or win new customers

• Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound

• Work with your team and management to provide a professional experience during all interactions with customers and prospects

• Maintain the customer management system (CRM) to ensure all relevant data is captured

• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

• Work with a team and report directly to a Sales Manager

Location:

CRI Work-at-Home

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time