Associate Remote Care Specialist (Loops)

Octagos is modernizing remote cardiac monitoring with AI-powered automation, seamless EHR integrations, and accuracy proven in high-volume, real-world clinics. Atlas AI™ triages cardiac device transmissions to filter nonactionable alerts and highlights the events that need true clinical attention. Through our Two-Brain Approach™ – combining Atlas AI™ with IBHRE-certified oversight – Octagos delivers 99%+ accuracy, sensitivity, and specificity for near-perfect clinical performance. With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos helps clinics scale care efficiently without compromise. Recognized by TIME and Statista as one of the World’s Top HealthTech Companies 2025, Octagos is redefining how cardiac care is delivered.

Responsibilities:

• Provides technical and educational cardiac device expertise
• Reviews remote transmissions for all CRM vendors, while providing patients and healthcare professionals with the highest level of service possible. 
• Provides trouble shooting support as needed
• Maintains appropriate documentation
• Utilizes and maintains internal software
• Assists with the onboarding of new customers
• Partners with other employees to appropriately understand market and customer dynamics
• Overall understanding of competitive landscape
• Current with all new CRM products
• Completes all assigned tasks in a timely and efficient manner
• Ability to maintain necessary credentials

Education and Preferred Experience Qualifications:

• Bachelor’s Degree and at least three years of work experience in healthcare 
• Certified Cardiographic Technician certification (CCT)
• Extensive understanding of medical terminology
• Outstanding work ethic and customer service skills
• Ability to meet deadlines and work in a fast-paced environment
• Strong working knowledge of Microsoft and other basic computer applications
• Excellent verbal and written communication skills