Associate Product Delivery Manager - Remote Nationwide

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Associate Product Delivery Manager will support and inform the product operating model, project definition and evaluation, launch readiness, and post-production processes of Product Enablement. The role focuses on a product domain and works closely with business users, product management, engineering, and commercialization teams with the aims of reliable execution, feature adoption/impact, and customer success. It requires an appetite to aid, influence, and improve without formal authority or product accountability. The Associate Product Delivery Manager will work across the strategy, design, build, and launch phases of the product development life cycle. The role can be on a Product Manager, Data Analyst, or Product Marketing career path.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner closely with product team members, technology, business teams, external partners, and other stakeholders to support discovery work for new features and integrations (Strategy)
• Partner to move a domain-aligned portfolio of projects through Surest product operating model activities (PI planning), including prep activities and definition clarity (Design)
• Collaborate with product owners, other analysts, and vendors to document complex business logic within domain of responsibility and across platform integrations (Design)
• Create, document, communicate, operate, and maintain repeatable systems and processes as components of Surest's product operating model — standardizing rituals, templates, and ways of working that scale across product teams (Product Operating Model)
• Help operationalize metrics and feedback loops so the product team has clear, actionable insight into adoption and performance (Discovery, Product Operating Model)
• Dive into the data and systems using SQL to understand trends, surface adoption patterns, and troubleshoot issues (Strategy, Launch)
• Support launch readiness, including writing descriptions of new features and leading live demos/presentations to prepare go-to-market and operations teams (Launch)
• Contribute to the creation of product marketing pieces, employing a point-of-view on customer impact and business goals based on SME knowledge of individual project purpose and technology build (Launch)
• Facilitate timely, audience-appropriate communication across product, engineering, GTM, and operations partners — ensuring stakeholders have the context they need at the right moment in the lifecycle (Design, Build, Launch)
• Help maintain the product team's tooling and information ecosystem (e.g., JIRA, Teams channels and automations, Sharepoint & Loop knowledge bases, Looker & PowerBI dashboards) so workflows, roadmaps, and decisions stay transparent and current (Product Operating Model)
• Monitor product health and user feedback signals post-launch, synthesizing insights and routing them to the appropriate product, engineering, or operations owners for action and follow-through (Launch)
• Work with product managers and technology to specify test and acceptance criteria for user acceptance testing, including documenting the test plan and scenarios; participate in UAT to validate solutions meet requirements (Build)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in technology, insurance, or healthcare fields
• 2+ years of experience in a role requiring regular collaboration with another business function, demonstrating the ability to communicate effectively with stakeholders and partners outside own function (technology, operations, clinical, sales, and marketing). Ability to design, document, and continuously improve repeatable processes in a cross-functional environment
• 1+ years of experience delivering concise technical writing and process documentation
• 1+ years of experience in independently conducting quantitative analysis (using a business intelligence tool or direct data manipulation, e.g., Microsoft Excel tables & charts)

Preferred Qualifications:

• Undergraduate degree in technical, business, or analytical field
• 1+ years’ experience with product development and its principles including career experience that demonstrates the ability to successfully operate in an environment with ambiguity and continuous prioritization (e.g., agile methods), manage multiple workstreams and priorities, and orientation to enabling and influencing others to complete work
• 1+ years’ experience presenting to decision-makers and/or users/customers
• Experience operationalizing metrics, dashboards, or feedback loops that informed product or operational decisions
• Knowledge and experience in a healthcare environment with HIPAA requirements

• Demonstrated ability to learn and use technical tools/methods (e.g., SQL, advanced Excel, SaaS logs, prototyping tools); SQL is not required coming in, but you will learn and use it regularly in this role
• Experience administering or power-using product/project tools such as JIRA and Aha!
• Experience creating process maps and employing other prototyping methods
• Strong interpersonal, influencing, and systems-thinking skills demonstrated through documented performance results

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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