Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

The Associate Patient Care Coordinator is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits.

This position is a nonpatient facing role.

Schedule: Monday-Friday: 8am-5pm CST

You’ll enjoy the flexibility to work remotely * from anywhere in the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide telephonic patient outreach and patient experience calls
• Coordinates patient care as directed by physicians, company standards and policies
• Supports and follows Standard Delegation of Orders (SDO)
• Schedules all new patient evaluations for Palliative Care. Schedules all follow up appointments for Palliative Care Physicians, RN’s and LVN’s
• Responsible for mapping patient home visit driving routes for Palliative providers using a web-based application (Google maps, Map Quest, etc.)
• Building referrals in EMR systems
• Updates and maintains master list of Palliative/Bridges Patients for reports
• Updates and maintains SharePoint with all patient changes
• Answer phones, resolves call or routes to appropriate contact
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc
• Ability to work independently
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer service experience with data entry and strong communication skills both in person and via phone
• 1+ years of experience of medical office procedures and medical terminology
• 1+ years of experience with navigating Internet tools such as Google Map and Map Quest
• Advanced level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook

Preferred Qualifications:

• Experience in a physician’s office, clinical or hospital setting  
• Working knowledge of EMR and/or TruCare
• Previous experience working in a call center type environment 
• Bilingual (English/Spanish) language proficiency 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN