Associate Director, Behavioral Health Value Creation

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As an Associate Director, Behavioral Health Value Creation, supporting Optum Behavioral Health Solutions Network team, you'll work across this complex, fast-paced, matrixed environment and find yourself directly improving provider and member experience, while driving operational excellence and cost effectiveness to new heights.

This is a role with a lot of moving parts. The Associate Director will leverage their expertise to obtain the maximum value on a variety of performance and process improvement projects surfaced through comprehensive root cause analysis.

You’ll be responsible for delivering exceptional business value to the organization while improving the member and provider experience. This will require you to forge partnerships cross functionally, motivating others to achieve a high level of performance, and tracking value attainment.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Evaluate, surface and execute continuous process improvement opportunities across end to end clinical engagement
• Complete root cause analysis for Enterprise Now tasks to troubleshoot and resolve complex and/or critical issues
• Identify and communicate root cause remediation opportunities and associated requirements to implement effective/strategic business solutions through research and analysis of data and business processes
• Audit mitigation activities to ensure root cause adequately resolved
• Provide ongoing, meaningful communications to requestors on project status, results and conclusions from analyses
• Lead cross-functional teams through partnerships activities. These may include technology, legal, contracting, operations, product, and implementation
• Apply solid critical thinking skills to anticipate questions from key stakeholders and consider all aspects of an analysis before completion
• Construct polished MS Excel exhibits as needed to satisfy analytical requests
• Collaborate and develop relationships with the finance, claims, network, product and clinical teams as well as other areas to ensure a connection between provider reimbursement issues and impacts along with provider continuum
• Exhibits confidence and expertise with presentations, leading meetings, and business acumen, and at all levels of the organization

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of applicable corporate or academic experience in data analytics - examining and summarizing data to uncover insights (examples include network/contract analytics, unit cost and/or utilization trend, claims processing analysis)
• Proficiency in Excel including advanced formulas and pivots
• Ability to demonstrate high quality and root cause identification and analysis
• Access to high-speed internet and a dedicated, distraction-free workspace at home

Preferred Qualifications:

• Licensed mental health clinician
• Healthcare claims analytics experience
• Experience using Tableau
• Knowledge of healthcare industry
• Team oriented and motivated to collaborate
• Proven comfortable in interactions with various levels of management
• Proven solid problem solving and analytical skills
• Proven solid written and verbal communication skills
• Proven self-motivated to prioritize work on multiple complex assignments
• Proven ability to multi-task with solid attention to detail and analytical skills
• Proven solid work ethic with a highly positive, hands-on, can-do attitude, flexible team player
• Proven solid problem solving, analytic, and diagnostic skills
• Proven communicate effectively across the organization, having a solid customer service orientation and solid results orientation

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.