Please mention DailyRemote when applying
AI Summary
The Associate Customer Success manages a high volume of customer contacts to build strong relationships and ensure satisfaction throughout the customer lifecycle. They are responsible for conducting health checks, documenting feedback, and addressing roadblocks to prevent customer abandonment.
Job Title:
Associate, Customer SuccessJob Description
The Associate Customer Success supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Requirements:
- B2 English Level
- Prior experience working in a customer service
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience in learning new technology and data
- Process orientation and ability to follow call scripts
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
Location:
NIC Managua - KakauLanguage Requirements:
English (Required), Spanish (Required)Time Type:
Full timeAutomatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
