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The Assistant Team Manager supports the Team Manager in leading a high-performing team to ensure exceptional customer experiences and operational success. This role involves providing day-to-day coaching, developing team capabilities, and stepping into leadership responsibilities as required.
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
This is an exciting opportunity for a high-performing team member looking to take the next step in their leadership journey within the Deloitte's team. As Assistant Team Manager, you'll support the Team Manager in leading a successful, engaged, and high-performing team, ensuring exceptional customer experiences while driving commercial and operational results.
You'll act as a trusted second-in-command, providing day-to-day leadership, coaching, and support to team members. Whether it's helping to develop capability, maintaining service excellence, supporting performance outcomes, or stepping into leadership responsibilities when required, you'll play a key role in the continued success of the team.
This position offers the opportunity to build your leadership experience, influence team culture, and make a genuine impact on both customer and business outcomes. It's ideal for someone who enjoys empowering others, leading by example, and finding ways to continuously improve how the team operates.
About you
You're a motivated and proactive professional with a passion for delivering outstanding customer experiences and helping others succeed. You lead by example, build strong relationships across the business, and have the confidence to support and guide colleagues to achieve their best.
You thrive in a fast-paced environment, can effectively balance multiple priorities, and enjoy taking ownership of challenges and opportunities. Strong communication skills, a collaborative mindset, and a genuine desire to develop others are all key to success in this role.
You'll bring a strong understanding of our business, a proven track record of performance, and a commitment to delivering results. Most importantly, you'll demonstrate the leadership potential, resilience, and commercial awareness needed to help drive the Deloittes team forward.
This is an excellent opportunity for someone looking to further develop their leadership capability and take an important step towards future people leadership opportunities within FCM.
What's in it for you
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
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