Assistant Program Manager

Associate Program Manager will be responsible for assisting and contributing to planning meetings/incentives in an entry level and administrative role.

This role will work closely with clients and a team of program managers and report to the team operations manager.

• Ensure accurate and timely data entry into Cvent
• Manage website registration sites, databases and attendee management
• Orchestrate Travel Arrangements for Attendees
• Draft program documents and communication for programs
• Draft Timelines for meetings and incentives
• Prepare close out reports as it pertains to our client service requirements.
• Draft Post Conference or Meeting History Reports
• Begin reconciliation checklist coordination
• Conduct file audit processes/procedures
• Manage the expense reimbursement process and vendor payment requests
• Negotiate agreements and terms with vendors for the health of the event budget
• Demonstrate industry knowledge by contributing effective ideas
• Travel onsite for program execution for meetings as needed
• Independently manage limited scope programs
• Perform other duties as assigned
• Ability and willingness to work extended workdays and possible weekends 
• Accessible during acceptable working hours identified per project/program 
• Travel expectations – the potential of 5-10% or more of time annually 
• Frequent use of a computer and other office equipment 
• Ability to lift 20 lbs. 
• Frequent sitting, standing, and walking 

• College degree preferred
• 2-3 years experience in Meetings & Incentives or the hospitality industry.
• Proficient with Windows operation system and variety of software programs
• Excellent written and verbal communication skills
• Time management and organizational skills
• High level of detail orientation
• Strong customer service skills
• Excellent leadership skills
• Strong quality control management
• Proficient at multitasking
• Self-motivated and ambitious
• Prior experience working with attendee management systems preferred

• Demonstrate ability to learn and adapt to changing procedures, methods or processes and assist in teaching others.
• Must be able to lawfully work within the US and have unrestricted work authorization for US
• Proficiency in Microsoft Office including Teams and SharePoint
• Prior experience in Cvent
• Prior experience with virtual or hybrid programs
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.