Assistant Director of Member Relations - U.S. East

Job DetailsPosition Type: Full TimeSalary Range: $67,000.00 - $78,000.00 Salary POSITION TITLE    Assistant Director of Member Relations – U.S. East    DEPARTMENT    Member Relations    REPORTS TO    Director of Member Relations – United States    FLSA STATUS     Exempt    LOCATION    Remote position located in the Midwest or Northeast United States (excluding New York State), with convenient access to a major airport for frequent travel.   DATE    MAY 2026   POSITION SUMMARY   The Assistant Director for Member Relations – U.S. East provides day-to-day leadership for institutional engagement, regional relationship management, and student mobility initiatives for ISEP Exchange Member Institutions across the Eastern United States, with direct management responsibilities for Member Institutions in the Midwest and Northeast regions. Reporting to the Director of U.S. Member Relations, this role works collaboratively with member institutions and internal teams to support participation in ISEP Exchange and ISEP Direct programs, strengthen institutional partnerships, and ensure successful program delivery.   The Assistant Director serves as a primary contact for assigned member institutions in the U.S. Midwest and Northeast, focusing on relationship building, recruitment strategies, program management, and maintaining ISEP membership standards. This position also supervises University Relations Managers (URMs) within the U.S. East region, overseeing regional program management and addressing any issues requiring escalation. As part of the leadership role, this position contributes to regional planning, staff training, and cross-functional initiatives that support organizational goals and member satisfaction.   This role is well suited for an experienced international education professional who is relationship-oriented, collaborative, adaptable, and passionate about expanding access to global learning opportunities.      PRINCIPAL RELATIONSHIPS   External   ISEP Coordinators at Member Institutions    International education professionals, faculty, student services staff, and other campus stakeholders at Members and prospective institutions    Internal   Member Relations    Student Services    Affiliate Engagement    Marketing & Communications    Program Development and additional cross-functional teams       KEY RESPONSIBILITIES   Regional Engagement & Institutional Support   Support engagement and partnership strategies for Member Institutions within the U.S. East region.    Develop and implement student recruitment strategy for institutions within specified portfolio to meet defined participant numbers and revenue targets.    Build and maintain strong working relationships with institutional partners to support student mobility, participation growth, and member satisfaction.    Conduct campus visits, virtual meetings, webinars, and presentations to promote ISEP programs and strengthen institutional engagement.    Assist with onboarding, training, and ongoing professional development related to Member Relations processes and systems. Coordinate response for customer service issues for U.S. East region, including support of other U.S. East University Relations Managers.   Represent ISEP at conferences, workshops, study abroad fairs, and professional events.    Monitor institutional participation and engagement trends using CRM and reporting tools to support regional planning and outreach efforts.    Supervision & Team Collaboration   Supervise, mentor, and support University Relations Managers (URMs) within the designated region.    Collaborate with internal teams across Member Relations, Student Services, Marketing & Communications, and Affiliate Engagement to support program success and institutional partnerships.    Contribute to the planning and implementation of coordinator workshops, trainings, and regional meetings.    Program Management & Member Experience   Support day-to-day regional program operations to ensure quality service delivery and adherence to ISEP membership standards.    Assist institutions with program processes, issue resolution, and operational questions related to participation in ISEP programs.    Monitor member engagement and satisfaction and collaborate with internal and external stakeholders to address concerns and support positive outcomes.    Support initiatives that strengthen student experience, institutional engagement, and program effectiveness.    Respond to escalated health and safety concerns in collaboration with institutional partners and internal stakeholders.    Maintain accurate institutional and program information within CRM systems and student-facing platforms.    Additional Responsibilities   Participate in cross-functional projects and organizational initiatives as assigned.    Support continuous improvement efforts related to regional engagement, operational processes, and member communications.    Participate in the emergency phone rotation, which may require occasional evening or nontraditional hours.       TRAVEL   This position requires regular travel to member and prospective institutions, conferences, and professional events to support institutional engagement and student recruitment efforts. Travel may increase during peak recruitment and conference seasons and can constitute up to 70% of work time during certain periods.     QualificationsREQUIRED QUALIFICATIONS   Bachelor’s degree    5–7 years of professional experience in international education, study abroad, student recruitment, higher education administration, or related fields    Experience building and maintaining relationships with higher education stakeholders    Strong verbal, written, presentation, and cross-cultural communication skills    Ability to manage multiple priorities independently while working collaboratively across teams    Experience using CRM systems, reporting tools, or data to support outreach and decision-making    Ability and willingness to travel extensively, including occasional overnight and non-traditional hours    Demonstrated commitment to intercultural learning, inclusive engagement, and the value of international education       PREFERRED QUALIFICATIONS   Master’s degree    Experience working within a U.S. study abroad or international programs office    Experience supervising, mentoring, or training staff    Experience with student advising, counseling, or student support services    Familiarity with Salesforce, Asana, or similar CRM and project management platforms    Experience planning events, trainings, workshops, or student engagement initiatives