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The specialist guides school district staff through technical readiness checks for assessment platforms and troubleshoots installation or configuration issues. They also document technical status and coordinate with project managers to ensure successful assessment delivery.
Key Responsibilities
- Guide school district staff through customer-approved device, browser, assessment client, and network connectivity checks.
- Troubleshoot installation, access, and configuration issues.
- Track technical readiness, document issues, and follow up through resolution or escalation.
- Conduct technical walkthroughs using customer-approved instructions and materials.
- Coordinate with the Project Manager to communicate technical issues, readiness status, and progress.
Qualifications
- Hands-on IT support experience with Windows, ChromeOS, web browsers, and network connectivity.
- Ability to troubleshoot remotely and clearly explain technical procedures to nontechnical users.
- Strong documentation, organizational, and follow-through skills.
- Experience supporting school districts or online assessment platforms preferred.
- Must reside and perform all work within the continental United States and be authorized to work in the United States without employer sponsorship.
This is a part-time position
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