Arm & Hammer Poultry Technical Service Manager

 Posted a day ago
     
5-10 years experience
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AI Summary

Provide technical support and relationship management for poultry producers, distributors, and sales personnel to drive regional growth. Responsibilities include conducting on-farm trials, troubleshooting technical inquiries, and delivering training on preventative health management.

About the Role

Provide technical support to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with poultry producers and their network of influencers.

Work Environment 

Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate. 

Role Accountabilities and Responsibilities                                                          

  • Deliver support aligned to defined sales targets for accelerated growth in the region.

  • Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.

  • Provide on farm customer support as coordinated by the Sales organization.

  • Provide support to turkey industry with special emphasis on preventative health management, disease diagnosis and interventions to achieve highest food safety standards.

  • Field, log and respond appropriately to technical customer inquiries.

  • Provide technical troubleshooting and customer problem solving.

  • Develop and conduct internal & external customer technical training.

  • Develop and conduct product / offering on farm demonstration trials.

  • Interface with other Technical Services managers to facilitate collaborative idea exchange.

  • Must be able to travel up about 60%.

Skills and Competencies

  • Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.

  • Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.

  • Experienced in preventative health management, disease diagnosis and use of prebiotics and probiotics.

  • Strong PC skills to include MS Office and CRM (Salesforce preferred).

Education and Experience                                                          

  • DVM with strong training/experience in poultry health and management.

  • 5+ years industry or university experience in technical support with primary expertise in turkey and broiler production systems.

  • Expertise in Gut Health Management is desirable.

  • Previous product development experience helpful.

  • Proven track record of working in a team-based environment.
     

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/

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