Area Service Manager

We're seeking an experienced Area Solar Service Manager to remotely lead and support our team of Solar Service Technicians across an assigned region. This role is responsible for driving performance, coaching technicians, resolving escalated service challenges, and ensuring every customer receives exceptional post-installation support.

The ideal candidate is an experienced leader with a strong background in residential solar operations who understands how to motivate teams, solve problems, and keep service operations running efficiently.

What You'll Do

Team Leadership

• Lead, coach, and develop a team of Solar Service Technicians across an assigned region
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions
• Monitor technician productivity, quality, and key performance metrics
• Provide support and guidance to technicians throughout the workday
• Foster a culture of accountability, safety, professionalism, and continuous improvement

Service Operations

• Oversee daily service operations to ensure work orders are completed efficiently and on schedule
• Partner with Dispatch, Customer Experience, Engineering, and the Electrical Service Center (ESC) to resolve service issues
• Prioritize escalated service requests and assist with complex problem resolution
• Remove operational roadblocks that impact technician productivity
• Ensure service documentation is accurate, complete, and submitted on time

Customer Satisfaction

• Support the resolution of escalated customer concerns
• Ensure service technicians deliver an exceptional customer experience
• Monitor service quality and identify opportunities for operational improvement
• Drive timely completion of warranty, maintenance, and corrective service work

Operational Excellence

• Analyze service metrics and identify trends affecting performance
• Develop action plans to improve efficiency, response times, and first-time fix rates
• Assist with recruiting, onboarding, and training new Service Technicians
• Promote adherence to company policies, safety standards, and operational procedures

What We're Looking For

• 5+ years of residential solar experience
• Previous leadership experience managing field technicians or service teams
• Strong understanding of residential solar systems and electrical troubleshooting
• Proven ability to lead and motivate remote teams
• Excellent communication and conflict resolution skills
• Strong organizational and time management abilities
• Ability to prioritize multiple service issues in a fast-paced environment
• Experience using CRM, field service management, and project management software
• Proficiency with Microsoft Office and Google Workspace

Preferred Qualifications

• Journeyman or Master Electrician license preferred
• Previous experience managing remote service operations
• NABCEP certification is a plus
• Experience with Enphase, SolarEdge, Tesla, and other residential solar technologies
• Multi-state service management experience preferred

What We Offer

• Competitive salary based on experience
• Fully remote position
• Monday–Friday schedule
• Leadership role with opportunities for advancement
• Collaborative team environment
• Ongoing professional development and leadership training

Why SpartanX?

Our Service Technicians are the face of SpartanX after installation, and they deserve strong leadership behind them. As a Area Solar Service Manager, you'll provide the coaching, direction, and support that empowers technicians to succeed while ensuring homeowners receive exceptional service every step of the way.

If you're a leader who thrives on developing people, improving operations, and delivering outstanding customer experiences, we'd love to hear from you.

Solar Done Right.

Legal Disclaimer

SpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.