AR Lead - Billing and Collections

JOB SUMMARY 
As a highly visible, accessible, and dedicated member of our service team, the primary purpose of this position is to train various agency staff in the revenue cycle which includes billing, collecting, and recording revenue transactions in the home health and hospice industry.

DUTIES & RESPONSIBILITIES 

• Support the accounts receivable functions under the supervision of the Revenue Cycle Manager.   
• Enhance the agencies’ policies and procedures surrounding the revenue and accounts receivable cycles.   
• Train, monitor and update the policies and procedures related to current government regulations for home health and hospice.   
• Assist agencies in the development and use of accounting policies and procedures and establish a rapport in and between departments so that each can realize the importance of accurate reporting procedures.   
• Monitor internal controls to assure compliance with established procedures related to revenue and accounts receivable.   
• Partner with AR Market Leaders with monitoring accounts receivables and developing action plans.   
• Expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff on software systems and processes.   
• Develop and utilize software reports for AR metrics and trends. 
• Monitor the workflow process within the system and alerting appropriate organizational Resources.   
• Manage time equally between service center projects and field support. 
• Utilizes ticketing software by routing and troubleshooting claim and EMR issues. 
• Lead and manage a team of AR Resources. 

Staff Development:   

• Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health and hospice field, as well as to maintain a professional status. 
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.   
• Maintain and demonstrate company culture and values. 

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description. 

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) 

• 2 + years’ experience of accounts receivable experience in Home Health and Hospice lines of business.   
• Experience assisting, training, and supporting business office manager at multiple sites a plus. 
• Experience in the following platforms a plus: Homecare Homebase and Waystar. 

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

Wage: DOE
Type: Full-Time

What sets us apart:

• Empowered, autonomous leadership supported by centralized resources

• A work-life balance that supports personal well-being

• Full benefits package: medical, dental, vision, 401(k) with match

• Generous PTO, holidays, and professional development

• A culture built around our core values—CAPLICO:

  • Customer Second

  • Accountability

  • Passion for Learning

  • Love One Another

  • Intelligent Risk Taking

  • Celebrate

  • Ownership

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 19 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.

Learn more at: www.pennantgroup.com