AR FOLLOW-UP SPECIALIST

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As an AR Follow-Up Specialist, you will manage aged accounts receivable for provider clients, following up on unpaid and underpaid claims and working with payers to resolve outstanding balances. You will help improve collections, reduce aging, and identify recurring issues that may be affecting reimbursement.

WHAT YOU WILL DO

• Manage an assigned accounts receivable portfolio, prioritizing accounts by age, balance, and recovery potential

• Follow up on unpaid and underpaid claims through payer portals and by phone

• Research claim status, payment history, and outstanding balances to determine appropriate next steps

• Submit appeals and reconsiderations with supporting documentation when appropriate

• Escalate unresolved claims through payer channels when standard follow-up does not resolve the issue

• Maintain accurate documentation of follow-up activities, payer responses, and next steps

• Monitor AR aging and recovery performance for assigned accounts

• Identify recurring denial, payment, or claims issues and communicate trends to billing and coding teams

WHAT WE ARE LOOKING FOR

• 2+ years of experience in healthcare accounts receivable follow-up or medical billing

• Experience following up with insurance payers on unpaid and underpaid claims

• Working knowledge of AR aging, claim status, denials, and payment discrepancies

• Experience with payer portals and telephone-based payer follow-up

• Strong ability to prioritize accounts based on age, balance, and likelihood of recovery

• Strong attention to detail and accurate documentation skills

• Persistence and problem-solving skills when resolving complex or delayed claims

• Ability to work independently and meet productivity and quality expectations in a remote environment

• HIPAA-compliant private workspace

NICE TO HAVE

• Experience with specific payer types or payer-specific processes

• Appeals and reconsideration experience

• Medical coding knowledge

• Experience with Epic, Athena, eClinicalWorks, or another billing/practice management system

• Experience working with provider groups or hospitals

COMPENSATION AND BENEFITS

Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare revenue cycle expertise.

Benefits and additional employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → introductory conversation → hiring manager interview → offer.

EQUAL OPPORTUNITY

Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.

Location: Remote