Appraiser

The Opportunity

As an Appraiser, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.

Salary Range:  $61,000 - $70,000

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

How You Will Make an Impact

• Delivers an industry-leading claim experience for all policyholders and claimants
• Writes, reviews and/or issues payment for vehicle repairs or vehicle replacement
• Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
• Reviews supplemental requests for additional repairs or parts usage
• Prepare total loss evaluations for policyholders and claimants
• Consistently makes prompt and courteous contact with every claim customer
• Maintains and updates a diary/schedule for each claim in the appraiser’s pending
• Update the claims system with the appropriate documentation
• Responds to claim correspondence in a timely fashion with very high quality
• Coordinates the repair of damaged vehicles, and proactively manages rentals
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need to Succeed

• 1+  years of successful experience handling insurance claims writing estimates, approving supplements, coordinating rental extensions, and running vehicle valuations
• Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses 
• Ability to obtain and maintain insurance licenses in multiple states
• Strong technical understanding of repair process and alternative parts options
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind
• Reliable internet connection, in order to participate in video conferences and other tasks as needed
• Proficient with Windows and Google Suite environment

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our Privacy Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com