Appointment Scheduler

Description

About the Steadman Clinic:

Join The Steadman Clinic Team and embark on a rewarding career where you’ll play a crucial role in delivering exceptional patient experiences for professional athletes and community members alike. At our Traer Creek Plaza Medical Office in Avon, you’ll play an essential role directly supporting patient experiences. As part of The Steadman Clinic Team, you’ll be immersed in a culture of excellence that values efficiency, attention to detail, and exceptional communication. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. If you thrive in a fast-paced, collaborative environment, apply today to become a vital part of our dynamic team at our Traer Creek Medical Office.

POSITION DETAILS

Job Title: Appointment Scheduler

Status: This is a full-time, year-round, benefits eligible position.

Classification: Non-Exempt - Hourly

Schedule: M-F

Location: This is a Colorado, remote based position

Pay Range: $21.00-$24.00 / hr based on experience

POSITION OVERVIEW:

The Appointment Scheduler is responsible for coordinating patient schedules and appointment times for patients and physician teams. This role involves gathering necessary patient information, sending patient registration paperwork via email or fax, and accurately entering data into our systems. The ideal candidate will be an excellent communicator, able to interact courteously and professionally with individuals at all professional levels and will help foster extraordinary customer service experience for patients of The Steadman Clinic.

CORE RESPONSIBILITIES:

• Coordinate clinic appointments for new patients, rechecks, follow-ups, and referrals, ensuring all appointments and cancellations are accurately entered into the scheduling system.
• Enter new patient information into the system and ensure all necessary paperwork and authorizations are processed via email, fax, or mail in a timely manner.
• Manage and respond to information requests from worker’s compensation adjusters and case managers, maintaining clear and efficient correspondence.
• Maintains knowledge of physician preferences and availability; maintain physician and staff schedules and availability for appointments in scheduling system.
• Work collaboratively as part of a centralized team, coordinating the schedules of several physicians to ensure smooth operations.
• Communicate effectively with teams to ensure physician scheduling requirements are met and any changes are promptly addressed.
• Demonstrate a thorough understanding of patient privacy rights and ensure compliance with all confidentiality regulations.
• Maintain confidentiality for all sensitive medical, financial, or other confidential information, whether in printed, electronic, or verbal form, to protect patient privacy.

Perform other related duties as assigned.

Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

Requirements

MINIMUM QUALIFICATIONS

• High school diploma, GED or similar work experience required.
• Two years experience preferred working in customer service, scheduling, or healthcare.
• Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills.
• Proven ability to multitask and prioritize in fast passed environment.
• Experience with Microsoft Outlook.

 EMPLOYEE BENEFITS:

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Paid Holidays, PTO & STO! Staff receive 9 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.
• Discretionary Bonus Program and Wellness Benefit.
• Employee Assistance Program with confidential support from licensed professionals.
• Referral Program Incentive.
• Parking available. 

HOW TO APPLY: Applications will be accepted and reviewed on a rolling basis for 30 days from the date of posting. If the position remains vacant after this period, applications will continue to be accepted until the role is filled. Once the position is filled, the job posting will be removed. To apply, please submit your online application through the “Apply” link on this page. Applicants should include a resume and a brief cover letter. 

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.