Appointment Experience Specialist — Fully Remote
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AI Summary
The Appointment Experience Specialist is responsible for confirming, preparing, and positioning scheduled appointments for success through outbound communication. They will also manage customer records, address concerns, and re-engage missed or canceled appointments to meet performance goals.
At Home Genius Exteriors, our Appointment Experience Specialists ensure every scheduled opportunity is confirmed, prepared, and positioned for success.
In this fully remote role, you’ll connect with homeowners, answer questions, address concerns, and build excitement for their upcoming appointment.
What You’ll Do
- Confirm appointments through outbound calls and texts.
- Prepare homeowners for their scheduled appointments.
- Address questions, concerns, and cancellation requests.
- Re-engage canceled or missed appointments.
- Maintain accurate customer records.
- Partner with appointment setters and sales teams.
- Meet performance goals for confirmations, saves, and completed appointments.
What We’re Looking For
- A confident, professional, and conversational phone presence.
- Strong customer service and objection-handling skills.
- Excellent communication, organization, and attention to detail.
- The ability to build rapport and communicate with empathy.
- A reliable, coachable, and goal-oriented mindset.
- The ability to succeed in a fast-paced, fully remote environment.
What We Offer
- Competitive hourly pay plus performance bonuses.
- Comprehensive health, dental, and vision benefits.
- Recognition, team contests, and celebrations.
- Opportunities for professional growth and advancement.
Apply today to become a fully remote Appointment Experience Specialist with Home Genius Exteriors.
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