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AI Summary
The role involves handling L1 support tickets and providing application-level troubleshooting for production issues. Key tasks include performing data corrections and optimizing SQL Server queries to resolve business requirements.
Job Title: L1 Application Support Engineer
Department: IT Services
Location: Hyderabad
Work Mode: WFH (Night Shift)
Experience: 2-4 Years
Role Overview:
We are looking for an L1 Application Support Engineer with strong experience in handling tickets, providing application-level support, performing data corrections, and working on SQL Server queries. The candidate should have hands-on knowledge of SQL (Joins, DML, Stored Procedures, Triggers). Knowledge of .NET and C# will be an added advantage.
Requirements
Key Responsibilities:
- Handle and resolve L1 support tickets using Freshservice (incident & service request management).
- Provide application-level support and troubleshooting for production issues.
- Perform data correction activities as per business requirement and approvals.
- Write, update, and optimize SQL Server queries for reporting and issue resolution.
- Work on SQL Server objects including:
- Joins
- DML operations (Insert/Update/Delete)
- Stored Procedures
- Triggers
- Identify recurring issues and suggest improvements to reduce ticket volume.
- Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
- Maintain proper ticket documentation, root cause notes, and resolution steps.
Required Skills & Qualifications:
- 2+ Experience in ticketing tool (mandatory / preferred).
- Strong hands-on experience in SQL Server:
- Joins, DML, query updates
- Stored procedures, triggers
- Good understanding of application support process and SLA handling.
- Basic understanding of production support, incident management, and troubleshooting.
- Strong communication skills (ticket updates, user coordination).
Preferred Qualification:
- Knowledge of .NET and C#
- Basic understanding of debugging and application logs
- Exposure to ITIL practices (Incident/Problem/Change Management)
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