Application Processing Specialist

 Posted 11 hours ago
     
0-2 years experience
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AI Summary

The specialist will process rebates and income verification requests by reviewing submissions and following up on missing or incorrect information. They will also communicate with customers to resolve cases and escalate complex issues to the full-time team.

We are looking for a part-time contractor to start ASAP on our application processing team. If you are a detail-oriented strong communicator, please apply!

About Eli

Eli, an early-stage, venture-backed software startup at the intersection of climate and fintech, is on a mission to make clean energy and electrification accessible and affordable – for everyone. We are looking for a passionate individual to help our team qualify households for various incentive programs and support our ambitious mission.

The Problem

Electrifying homes and buildings is one of the most important ways to cut emissions, lower energy bills, and build a more reliable electric grid. While many incentive and financing programs exist to support this work, they are often difficult to use in practice.

The challenge is not technology. It is complexity.

Every heat pump, EV charger, and solar installation comes with paperwork, eligibility rules, income verification, and long wait times for payment. Contractors such as plumbers, electricians, and HVAC technicians are busy running small businesses. They do not have the time or resources to navigate complicated incentive programs, especially when serving lower-income customers.

This friction slows everything down. At the scale required, tens of millions of home upgrades, it becomes a serious barrier.

That is what Eli is here to fix.

The Products

Eli is building products that make it easy for contractors, installers, and retailers to offer their customers incentives, rebates, and low-interest financing for consumer decarbonization projects. Think heat pump HVAC systems, EV chargers, heat pump hot water heaters, solar, and battery storage, among others. Our products are informed by years of user testing and real-world data, with an emphasis on supporting users with the greatest barriers to access.

Job Details

Responsibilities

Process rebates and income verification requests.  The bulk of your time will be spent reviewing submissions from our customers, following up on missing or incorrect entries, and submitting rebate applications. 

Day to day, you will be:

  • Reviewing applicant income documentation

  • Accepting or rejecting applications

  • Communicating with customers from whom we may need more information to decision their case

  • Escalating complex cases to our full-time Processing Team

Requirements (in order of importance)

  • Diligent and detail oriented

  • Strong written communicator

  • Empathetic

  • A quiet space with internet access from which you can work

What We Offer

  • Competitive Hourly Rate: $30 per hour

  • Flexible, Family-Friendly Work Schedules: We’ll require attendance at a few team meetings, but generally this work can be done on your own schedule, though at least a few hours each day will be needed to meet our 24-hour response commitment.

  • Empowerment: Empowered team members with minimal bureaucracy.

  • Welcoming Environment: A welcoming work environment where humility, honesty, and humor are highly valued.

About Eli

Read this page to learn more about our team and values.

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