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The technician provides Tier 1-2 support for business applications, hardware, and Microsoft 365 services while managing service requests from initial contact to resolution. They also assist with user onboarding, maintain technical documentation, and collaborate with internal teams to resolve recurring incidents.
Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients’ needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process. The result is lower expenses and increased productivity for the auto insurance and workers’ compensation insurance carriers; third party administrators (TPAs); and government entities we serve.
Position: Application & End User Support Technician
Location: Remote
FMLA: Exempt, Full-Time
Summary:
The Application & End User Support Technician provides responsive, hands-on support for business applications, Microsoft 365, Windows devices, user accounts, and day-to-day technology needs. This role combines practical troubleshooting with clear communication to help employees remain productive, secure, and confident with the technology they use every day.
The technician owns service requests from initial contact through resolution or effective escalation, supports employee onboarding, maintains clear documentation, and collaborates with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.
Responsibilities:
Competencies (knowledge, skills and abilities necessary to perform the job):
Education / Professional Certifications or Licenses Required:
Experience Requirements:
Supervisory responsibilities:
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