Analyst, Capacity Coordination

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary

The Capacity Management organization serves as the critical bridge between Signify Health’s high-level strategy and its daily operational reality. As the central engine for service delivery, we are dedicated to optimizing and scaling our network's performance. Within this organization, the Capacity Execution team is responsible for the strategic assignment of clinician availability into usable capacity.

As an Analyst, Capacity Coordination, you will support the Capacity Execution team's workflows and administrative activities. You will help translate clinician availability into high-throughput capacity by supporting precise assignment, prioritization, and readiness monitoring. Your goal is to ensure the network can meet fluctuating demand at regional, market, and Metropolitan Statistical Area (MSA) levels. 

This role carries core responsibility for data gathering and organization, executing and reviewing analytical reports, upkeep of daily, weekly, and monthly artifacts that track progress to goals. In this role, you will require a high level of adaptability to pilot new intra-organizational processes and utilize tools to ensure we maintain business continuity and exceed our core business and client objectives. The position requires strong attention to detail, robust critical thinking skills, excellent organizational capabilities, and a deep commitment to delivering the highest level of service to those we work with. This role reports directly to the Manager, Capacity Management.

Roles and Responsibilities

• Own Clinician Availability: Proactively communicate with the key stakeholders you support to obtain, verify, and document clinician schedules within your assigned region for up to 2-3 months concurrently

• Ensure Precise Assignment: Conduct quality assurance audits across multiple platforms and internal tools to provide a high degree of confidence that all available capacity is accurately logged, and strategic assignments are entered according to operational plans

• Drive Strategic Alignment: Master the breakdown of client memberships, core business objectives, and deployment tools made available to maximize throughput and hit corporate performance targets

• Track Utilization & Network Health: Compile, clean, and organize Network Rosters, utilizing advanced reporting tools comfortably while assisting cross-functional teammates to inform strategic placement upon request

• Maintain Operational Rigor: Collaborate closely and regularly with team members to ensure consistency in best practices, timeliness, professional communication styles, and mutual accountability toward exceeding client objectives

• Resolve Deployment Obstacles: Support strategic triage efforts and coordinate with stakeholders as required to address and eliminate assignment barriers

Basic Qualifications

• Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics or other related field. An equivalent combination of professional experience and training may be considered instead of a formal degree.

• Minimum of 3 years of successful relevant work experience, preferably in capacity management, productivity optimization, or administrative support in these areas

• High proficiency in computer/data work tools; especially Microsoft Excel, Google Sheets, and PowerBI
   

Preferred Qualifications

• A high level of adaptability to new processes and a deep commitment to maintaining business continuity through execution and mutual accountability

• An ability to gain trust and credibility through execution and accountability

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.