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The role involves addressing customer needs and requests through various live and non-live contact channels. The analyst is responsible for delivering a high-quality customer experience to preserve retention and initiate new business sales.
| Program: | Rentokil Terminix |
| BLI Name: | Rentokil APAC CSR |
| Designation: | Analyst |
| No of Head Count (s): | 2 |
| New Hires/Replacement Hires (HC) by Designation | New Hire |
| Billed /Unbilled / BU / OPS Bench | Paid |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | NA |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Customer Service |
| Respond to customer issues and enquiries | |
| Insert customer, employee and account into data systems | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | Melandro Macalintal |
| Educational Background: | Bachelor’s degree in related field, |
| Experience Required: | Overall 2-3 years in relevant field |
| Job Description: | purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times. The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and prospects. |
| Client Approval mail: | NA |
| Comments | Attached email from Leadership for the hire |
| Preferred Start date: (induction date) | 20th July |
| Collaborators: |
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