Ambassador - Remote - Orange, CA

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

This position is remote in Orange, CA.
The Ambassador at Alignment Health serves as an invaluable aid in helping consumers and members understand the company, its value propositions as well as its unique benefits and services. Assists the Sales and Community Outreach Representatives at community events and activities, sales meetings, and member meetings, where they talk about Alignment’s products and programs and introduce the target audience to Alignment’s unique value proposition. Assists the Sales and Community Outreach Representatives in creating brand awareness, generating leads, and driving plan enrollment. Acts as the "face" of the Alignment brand whether representing Alignment at a formal event, or just talking to people when out in the general public. Acts as an influencer in their communities, establishing networks and relationships to market the brand via word-of-mouth marketing (i.e., referring friends, neighbors, family, aligning with Senior community groups, etc.).

GENERAL DUTIES/RESPONSIBILITIES
1.    Has a baseline knowledge of Alignment’s vision and mission as well as benefits, services, and programs.
2.    Acts comfortable with face-to-face and virtual interactions.
3.    Assists the Sales and Community Outreach Representatives at various community events and activities by following and adhering to event expectations, timelines and protocols.
4.    Supports efforts of the Sales and Community Outreach Representatives by fostering a sense of goodwill toward Alignment among prospective member and members who may have question about the plan.
5.    Conducts outbound phone calls to welcome new members to Alignment as directed by management and may utilize an approved script by which to communicate with members.
6.    May be assigned to distribute marketing flyers to approved locations as directed by management.
7.    May be assigned to defined territories to support Sales and Community Outreach Representatives. 
8.    Other duties as assigned.
 

Job Requirements:

Experience:

• Required: Minimum 1 customer service skills speaking to people in groups of 10 or more.

• Preferred: Prior Healthcare or insurance industry experience.

Education:

• Required: High School Diploma or GED.  Bachelor's degree or four years additional experience in lieu of education.

• Preferred: MBA

Specialized Skills:

• Required:

• Knowledge of Alignment’s mission and values, benefits, services, and programs
• Knowledge of and connections to the local community
• Comfortable speaking to a diverse audience in a group or individual setting.
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Mathematical Skills:  Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills:  Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

• Preferred: Bi-lingual

Licensure:

• Required: Valid driver’s license and automobile insurance required.

Other:

50% or more travel by car routinely required.

Maintenance of reliable means of transportation and

Extended works hours, as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

2 The employee is frequently required to reach with hands and arms.

3 The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

4 The employee must occasionally lift and/or move up to 20 pounds.

5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay Range: $41,600.00 - $57,600.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.