AI (Chatbot) Engineer

AI (Chatbot) Engineer

Location:  Remote
Job:  AI (Chatbot) Engineer
Schedule: Full-time
Shift: Day Job

JOB DESCRIPTION

Description

AcisTek is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages.

The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a structured federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery.

Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience

Preferred experience includes one or more of the following:

• Grants.gov, GrantSolutions, or other federal grants management platforms.
• Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
• Public-facing government websites or shared service platforms with large user communities.
• System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
• Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
• HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
• Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.

 Responsibilities include but are not limited to:

• Design conversational flows that allow chatbots to respond accurately to user queries and maintain context throughout interactions
• Develop and fine-tune AI models using Natural Language Processing (NLP) and Machine Learning (ML) to interpret complex technical language and provide relevant solutions
• Integrate chatbots with engineering tools and APIs, enabling automation of tasks such as code generation, debugging, simulations, or design workflows
• Test and iterate chatbot performance to ensure reliability, accuracy, and user satisfaction
• Maintain and update chatbots to adapt to new engineering standards, software updates, or user requirements

Education and Experience:

• Conversational design, intent taxonomy, content updates, missed‑intent analysis, link integrity, performance tuning
• Publish monthly performance reports; maintain chatbot within the platform’s availability/performance standards
• Degree in information technology, computer science, or related preferred.
• 5 years or more of related experience required.

Physical Requirements: 

• 
  Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times