Summary:

The AI & Automation Operational Engineer is a hands-on technical role responsible for designing, developing, deploying, supporting, and optimizing enterprise automation solutions. This role requires deep expertise in Automation Anywhere (mandatory), Python, and Power Apps, along with broader experience in RPA, AI-enabled workflows, intelligent document processing, APIs, workflow orchestration, and enterprise systems integration.

The AI & Automation Operational Engineer-II will partner with Automation leadership, Architects, Business Analysts, Platform teams, and business stakeholders to deliver secure, scalable, and reliable automation solutions from design through production support. In addition to hands-on engineering, this position provides technical guidance, mentoring, and best practices to other developers, while driving continuous improvement, modernization, and practical adoption of emerging AI and automation capabilities.

Primary Duties and Responsibilities:

Automation Design, Development, and Support

• Design, develop, test, deploy, support, and optimize automation solutions using Automation Anywhere, Python, Power Apps, and related technologies.
• Deliver scalable, secure, resilient solutions aligned with enterprise standards, architecture, and guardrails.
• Contribute across the full automation lifecycle, including design, build, testing, deployment, hypercare, and production support.
• Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes.
• Maintain high production reliability and resolve issues within business-prioritized timelines.
• Create reusable components, technical documentation, and development standards to improve maintainability and efficiency.

AI and Intelligent Automation

• Apply AI, intelligent document processing, generative AI, machine learning, and agentic automation where appropriate to improve business outcomes.
• Support POCs, pilots, and modernization initiatives involving advanced automation capabilities.
• Partner with Architects and technical teams to integrate emerging technologies into enterprise workflows.

Technical Leadership

• Provide technical guidance, mentoring, and support to developers across automation design, coding, troubleshooting, and platform usage.
• Conduct code reviews and promote quality, scalability, maintainability, and engineering consistency.
• Share best practices and support team capability growth across automation technologies.

Delivery, Quality, and Operational Excellence

• Support end-to-end project delivery to ensure technical quality, business alignment, and timely execution.
• Collaborate with Business Analysts, Architects, Developers, and Platform teams to deliver reliable solutions.
• Ensure strong testing practices including unit, integration, regression, and deployment validation.
• Establish and support monitoring, support, and maintenance processes to reduce downtime and improve business continuity.
• Identify and implement process, tooling, and workflow improvements.

Collaboration and Communication

• Work closely with technical leaders and stakeholders to align automation work with business priorities and platform standards.
• Collaborate across enterprise teams including SAP, Salesforce, Esker, Command Center, and other business functions.
• Clearly communicate technical solutions, risks, dependencies, and progress to technical and non-technical audiences.
  

Innovation and Continuous Improvement

• Stay current with automation, AI, workflow, and integration trends and best practices.
• Contribute to modernization, reusable assets, standards, playbooks, and process improvements.
• Promote innovation, adaptability, and responsible experimentation with new technologies.

Experience and Educational Requirements:

• 6-8 years of experience in automation development, software engineering, or intelligent automation delivery.
• Strong hands-on experience with Automation Anywhere (required), Python, and Power Apps.
• Proven experience designing, developing, deploying, and supporting enterprise automation solutions.
• Experience with AI-enabled automation, APIs, workflow technologies, and enterprise integration.
• Demonstrated ability to provide technical leadership while remaining hands-on.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred.

Minimum Skills, Knowledge, and Ability Requirements:

• Expert-level hands-on skills in Automation Anywhere; strong experience in Python and Power Apps.
• Strong knowledge of RPA, AI-enabled automation, workflow technologies, APIs, and enterprise architecture.
• Excellent troubleshooting, root cause analysis, and problem-solving skills.
• Ability to mentor peers and lead through technical expertise and influence.
• Strong communication and collaboration skills across business and technical teams.
• Strong focus on quality, scalability, supportability, and operational readiness.
• Ability to manage multiple priorities and deliver high-quality solutions in complex enterprise environments.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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