Agent Product Manager - New Verticals

About Us

At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers businesses to sell, support, and scale directly inside the app their customers already use every day.

We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other top Silicon Valley companies. We operate as a hybrid company, with offices in Bogotá and San Francisco, and distributed teams across Latin America, including Brazil, where many of our AI agent engineering efforts are based.

At Connectly, we believe in curiosity, innovation, and relentless improvement. If you want to help shape the AI platform that powers conversational commerce for millions of users, and work alongside world-class engineers, product leaders, and go-to-market teams, we’d love to meet you.

Job Summary

We’re looking for an Agent Product Manager, New Verticals to explore, validate, and build AI agent solutions for new industries and use cases.

Today, Connectly’s AI leads work closely with existing customers to build and improve agents in our core verticals. As we expand into new markets and new industries, we need to show prospects working solutions that go deep into their specific problem spaces. This role exists to make that happen.

You will research new verticals, talk directly to prospects and customers, join sales conversations, identify high-value workflows, and build working demo agents on Connectly’s platform. You will use mock data, prompts, workflows, tools, integrations, and evals to make new use cases feel real before they are fully productized.

This is a hands-on 0-to-1 product role. You should expect to build agents yourself every week. You will work closely with engineering, but you should not be waiting for engineers to turn every idea into a demo. You will be expected to go deep into the problem space, understand the customer’s workflow, create a strong product point of view, and translate what you learn into both working demos and a roadmap for vertical-specific product capabilities.

You will also own the roadmap for vertical-specific features, such as capabilities needed for regulated, operationally complex, or workflow-heavy industries. For example, this could include agent capabilities around prescription validation, eligibility checks, account workflows, identity verification, ticketing, order flows, or other industry-specific needs.

This role reports to the Head of Product and is based in Brazil.

Responsibilities

• Explore and validate new vertical opportunities for Connectly’s AI agents.

• Develop a deep understanding of industry-specific workflows, customer journeys, pain points, regulations, buying criteria, and operational constraints.

• Speak directly with prospects, customers, sales teams, AI leads, and internal product teams to identify the most valuable agent use cases.

• Join sales calls to understand customer needs, validate use cases, and help shape compelling solution narratives.

• Build working demo agents on Connectly’s platform using prompts, workflows, mock data, integrations, tools, and evals.

• Create demos that go beyond surface-level prototypes and show a real understanding of the target problem space.

• Define what a strong agent experience should look like for new verticals, including conversation design, tool usage, fallback behavior, handoff, memory, and success criteria.

• Identify product gaps that prevent Connectly from winning or scaling in specific verticals.

• Own the roadmap for vertical-specific capabilities and partner with engineering to bring those capabilities into the platform.

• Write clear product requirements, specs, and acceptance criteria for engineering teams.

• Work closely with AI engineers, product engineers, and platform teams to scope, prioritize, and deliver new agent capabilities.

• Use customer feedback, demo performance, and sales learnings to decide which use cases should become repeatable product patterns.

• Collaborate with go-to-market and AI lead teams on vertical-specific demos, narratives, and enablement materials.

• Help Connectly decide which new verticals are worth deeper investment and which use cases should be deprioritized.

• Codify learnings from each vertical into reusable product patterns, templates, tools, and best practices.

• Actively test agents, debug behavior, improve prompts and flows, and evaluate quality hands-on.

What Will Make You Excel

• You are highly curious and can quickly understand unfamiliar industries, workflows, and customer problems.

• You are comfortable operating in ambiguity and turning vague opportunities into concrete product direction.

• You have a builder mindset and enjoy creating things yourself, not just defining what others should build.

• You can go from customer conversation to workflow map to working demo to product roadmap.

• You are comfortable working with AI tools and technical systems, even if you are not a software engineer.

• You can use tools like Claude Code, Codex, APIs, JSON, mock data, workflow builders, or other AI-assisted development tools to move quickly.

• You are strong at customer discovery and can separate real urgent problems from interesting but low-value ideas.

• You can write clear product specs and work effectively with engineers.

• You communicate well with technical, product, sales, and customer-facing teams.

• You are excited by AI agents, conversational products, automation, and 0-to-1 product development.

• You care about building product capabilities that are repeatable and scalable, not just one-off demos.

What You Bring

• 3+ years of experience in product management, founding a startup, consulting, solutions, or another high-ownership role.

• Experience working on 0-to-1 products, new markets, new use cases, or ambiguous customer problems.

• Strong ability to understand complex workflows and translate them into product requirements.

• Hands-on experience building prototypes, demos, internal tools, automations, agents, or customer-facing proof-of-concepts.

• Comfort working with technical teams and technical concepts, including APIs, integrations, data, workflows, and AI systems.

• Strong written and verbal communication skills.

• Ability to operate independently and proactively without waiting for detailed direction.

• Fluent in English.

Nice to Have

• Experience building or managing AI products, automation products, conversational agents, workflow tools, or vertical SaaS products.

• Experience with WhatsApp, messaging, customer support, commerce, CRM, payments, or enterprise integrations.

• Experience in industries such as fintech, telco, healthcare, pharmacy, commerce, logistics, or other operationally complex verticals.

• Experience working with enterprise customers or regulated industries.

• Experience using AI coding or prototyping tools such as Claude Code, Codex, Cursor, Replit, or similar tools.

• Prior founder, early-stage startup, consulting, solutions engineering, or sales engineering experience.

What Success Looks Like

In your first few months, you will:

• Build a strong point of view on promising new verticals and agent use cases.

• Create working demo agents that use realistic workflows and mock data.

• Join prospect and customer conversations to validate demand.

• Identify the product gaps that prevent Connectly from winning in specific verticals.

• Define and prioritize roadmap items for vertical-specific capabilities.

• Partner with engineering to ship the most important capabilities.

• Help Connectly turn early vertical exploration into repeatable product and go-to-market motion.

Why Join Connectly?

• Work on one of the most exciting frontiers in AI: agents that actually help businesses sell, support, and operate at scale.

• Build products used by some of the largest businesses in Latin America.

• Help define how AI agents expand into new industries and new customer workflows.

• Join an amazing, experienced, and ambitious team.

• Competitive pay, bonus, and equity.

• Remote role.

• Unlimited Time Off.

• Flexible work hours.

• A supportive, caring, and learning environment.

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

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