After Hours Triage and Clinical Support RN | Riverside Home Health and Hospice | Full time EX | Grants Pass, OR

Registered Nurse – After-Hours Triage & Clinical Support (RN)

Riverside Home Health, Hospice & Provider Services
Remote | Southern Oregon
7-On / 7-Off Schedule | Full-Time

Competitive Wages / Benefits

Be the Voice Patients and Clinicians Trust When It Matters Most

 Healthcare doesn’t stop when the office closes.

 Some of the most important decisions happen after hours—when a hospice patient develops new symptoms, a home health nurse needs clinical guidance, a provider requires support, or a family simply needs reassurance.

 As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll be the experienced clinical leader helping patients, families, clinicians, and providers navigate those moments with confidence.

 This is much more than answering phone calls.

 You’ll serve as the clinical hub for Hospice, and Provider Services, providing expert triage, supporting field clinicians, ensuring quality documentation, and helping our teams deliver exceptional care after hours.

 If you’re an experienced RN who enjoys critical thinking, independent decision-making, and supporting both patients and fellow clinicians, this is a unique opportunity to make a significant impact from wherever you work.

Why This Role Matters
 When families call after hours, they’re often experiencing one of the most stressful moments of their healthcare journey.

 When field nurses need support, they need someone they can trust.

 When patients require urgent intervention, every decision matters.

 As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll help ensure patients receive the right care at the right time while supporting clinicians across Hospice, and Provider Services.

 Your work directly impacts:

 Patient comfort and safety
 Family confidence and peace of mind
 Reduction of unnecessary emergency department visits and hospitalizations
 Timely symptom management
 Clinical decision support for field staff
 Quality documentation and regulatory compliance
 Patient satisfaction and service recovery
 Strong relationships with community partners

 Every shift helps hundreds of patients continue receiving exceptional care—even while the rest of the organization is sleeping.


Who Thrives in This Role
 Our ideal nurse:
 Has strong Hospice experience
 Excels at telephone triage and clinical decision-making
 Remains calm under pressure
 Thinks critically and confidently with limited information
 Enjoys mentoring and supporting other clinicians
 Communicates compassionately with patients, families, providers, and field staff
 Is organized, self-directed, and highly dependable
 Enjoys solving complex problems independently
 Understands that outstanding customer service is just as important as excellent clinical care

 This role is ideal for an experienced nurse who enjoys using both clinical expertise and leadership skills to support an entire organization.


Why Nurses Choose Riverside
 ✔ Remote work from home
 ✔ 7-On / 7-Off schedule providing exceptional work-life balance
 ✔ Highly autonomous role with meaningful clinical impact
 ✔ Supportive leadership and collaborative interdisciplinary team
 ✔ Opportunity to influence patient care across multiple service lines

 ✔ Use advanced nursing judgment every shift
 ✔ Meaningful relationships with patients, families, clinicians, and providers

 Every shift brings new challenges—and opportunities to make a difference.


Our Culture (This Actually Matters Here)

 At Riverside, our Core Values—CAPLICO—guide every decision we make.

Customer Second

 We care for one another so we can provide exceptional care to our patients.

Accountability

 We follow through on commitments and own our decisions.

Passion for Learning

 We continually grow our knowledge and improve patient care.

Love One Another

 We lead with compassion, kindness, and respect.

Intelligent Risk Taking

 We embrace innovation and thoughtful clinical decision-making.

Celebration

 We recognize meaningful work and celebrate successes together.

Ownership

 We take responsibility for outcomes and strive for excellence every day.

 Culture isn’t something we talk about.

 It’s how we care for one another every shift.


What You’ll Be Doing

Clinical Triage
 Provide after-hours telephone triage for Hospice, and Provider Services patients
 Assess patient symptoms and determine the appropriate level of care
 Provide evidence-based symptom management recommendations
 Determine when field visits are necessary and coordinate appropriate follow-up
 Collaborate with providers regarding medications, treatment plans, and physician orders

Clinical Support
 Serve as the primary clinical resource for after-hours field nurses
 Support on-call RNs and LPNs with clinical questions and complex patient situations
 Provide real-time guidance regarding symptom management, patient care, and agency processes
 Escalate complex concerns to leadership when appropriate.     
Place orders for after-hours medications refill needs and coordinate with the pharmacy.

Care Coordination
 Coordinate after-hours visits with hospice runners and on-call clinicians
 Process physician orders and scheduling workflows
 Ensure timely communication with each patient’s care team
 Maintain continuity of care across Home Health, Hospice, and Provider Services

Quality & Compliance
 Complete accurate documentation within Homecare Homebase (HCHB)
 Conduct routine chart audits for quality and regulatory compliance
 Participate in QAPI initiatives and performance improvement projects
 Assist with CAHPS and patient satisfaction initiatives
 Identify opportunities for service recovery and quality improvement

Customer Experience
 Complete welcome calls for newly admitted hospice patients and families
 Conduct routine patient and caregiver satisfaction calls
 Build positive relationships with facility partners
 Help ensure every patient and family experiences Riverside’s commitment to Life Changing Service

Benefits Include
 Competitive compensation
 Medical, Dental, and Vision Insurance
 Free telehealth programs
 Paid PTO, sick time, and holidays
 401(k) with company match
 Company-paid Life & AD&D Insurance
 Employee Assistance Program
 Employee Emergency Fund
 HSA & FSA options
 Leadership and professional development opportunities
 Company celebrations and recognition events


What You’ll Need
 Active Oregon Registered Nurse (RN) license
 Graduate of an accredited school of nursing
 Current CPR certification
 Minimum of two years of nursing experience
 Hospice experience strongly preferred
Hospice triage experience strongly preferred
Homecare Homebase (HCHB) experience required
 Excellent clinical assessment and critical-thinking skills
 Strong communication and documentation abilities
 Ability to work independently with minimal supervision
 Excellent organization and time-management skills
 Comfortable providing clinical guidance to fellow nurses and collaborating with physicians and interdisciplinary teams


Why Work at Riverside?

 At Riverside, our mission is simple:

Provide Life Changing Service.

 As our After-Hours Triage & Clinical Support Nurse, you’ll become the reassuring voice patients hear during difficult moments and the trusted clinical resource our nurses depend on.

 When a family sleeps better because of your guidance…
 When a field clinician feels confident because of your support…
 When a patient avoids an unnecessary hospitalization because of your clinical judgment…
 When a newly admitted hospice family feels cared for because you made the first call…

 …you’ll know you’ve made a difference.

 This isn’t just an on-call nursing position.

 It’s an opportunity to lead, support, educate, and provide compassionate care across three service lines while helping Riverside deliver exceptional care every hour of every day.

Contact our recruiter: Timothy Hendrickson (208) 919-1472

 🌐 Website: https://riversidehh.com

 Proudly affiliated with The Pennant Group, recognized as one of the Best Companies to Work for in the West.
 
Riverside Home Health, Hospice & Provider Services

Life Changing Service