ADS Business Analyst II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: ADS Business Analyst II 
Job Title: Information Technology BA II 
Agency: Dept of Family & Protectve Svc 
Department: ITS Application & Data Support 
Posting Number: 18339 
Closing Date: 07/08/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: DENTON 
Job Location Address: 535 S LOOP 288 STE 2001 
Other Locations: Hurst; Abilene; Amarillo; Arlington; Austin; Dallas; Fort Worth; Houston; Lubbock; San Antonio 
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM 
IT,Z Prefix 
 
 

Brief Job Description:

The IT Business Analyst II performs complex (journey-level) business analysis work. Work involves gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. 

Essential Job Functions (EJFs) :

Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems. 

•        Works with business stakeholders to understand their technology needs and issues in performing their day-to-day work.

•        Conducts work sessions with users and project team members to document requirements, develop user cases, and/or technology solutions.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.

•        Analyzes existing program business processes, identifying areas for improvement, and recommending automated solutions to optimize efficiency and effectiveness.

•        Examines program policies and the impact on specific areas within automated systems to pinpoint any areas where policies create unintended consequences.

Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems.

•        Participates in consultation activities, including designing, configuring, testing, tracking project progress and systems implementation.

•        Collaborates with IT teams to translate business requirements into system designs and configurations, ensuring alignment with business goals.

Develops and/or reviews complex system documents to convey business requirements and support efficient system design.

•        Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.    

•        Reviews a system of design documents to ensure they meet the required business standards for clarity, accuracy, and completeness.

Develops, documents, and revises system design procedures, test procedures, and quality standards.

•        Creates and maintains comprehensive procedures documenting business processes, system requirements, and testing results, ensuring quality standards are achieved.

•        Utilizes technical expertise and develops, documents and validates the systems design functionality and reliability.

Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality.

•        Participates in systems analysis to support defect resolution and propose application design solutions.

•        Performs systems preventive and post-implementation maintenance and proactive monitoring ensuring the systems’ proper support, functionality and longevity.

Participates in user acceptance testing and testing of new system functionality.

•        Participating in testing and quality assurance activities to ensure that systems meet the defined requirements and perform as expected.

•        Communicates their test findings to the development team and accurately assess the system’s suitability for its intended purpose.

Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.

•        Monitors the service request life cycle, customer feedback and release activities, monitoring testing with existing systems and resolving defects found prior to the implementation phase.

•        Assists with scheduling go-live activities and continues monitoring and supporting to address any ongoing issues or concerns.

Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.

•        Performs gap analysis and creates story maps, recommending solutions to business processes.

•        Pinpoints and prioritizes user stories based on user requirements and system design, ensuring business needs met in a timely manner.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs): 

Maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices.

• Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

• Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively.

•        Knowledge of the Business Analysis Body of Knowledge (BABOK).

•        Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.

•        Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.

•        Knowledge of 508 compliance and accessibility standards established by the Americans with Disabilities ACT (ADA).

•        Knowledge of Case Management applications a plus but not required.

•        Knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio, and/or SQL.

•        Knowledge of Texas Project Delivery Framework preferred.

•        Skills in analyzing business processes and developing business cases for new or modified customer-related products and services.

•        Skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders.

•        Skills in problem solving with project issues and risks, and with software and network systems.

•        Skills in using office productivity software including Microsoft Office Suite to include MS Project, SharePoint, and Visio.

•        Skills with demonstrated experience in documenting technical and business concepts and conclusions orally and in writing.

•        Ability to understand programming concepts, operating systems, and/or networking.

•        Ability to collaborate with other members of formal and informal groups to reach common missions, vision, values, and mutual goals.

•        Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting.

•        Ability to manage multiple tasks, projects, and priorities.

•        Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.

•        Ability to work in a fast-paced, deadline-driven environment.

Registrations, Licensure Requirements or Certifications: 

N/A

Initial Screening Criteria: 

Graduation from an accredited College or University is preferred. Experience can be substituted for education requirement.
Prior experience supporting customers in use of application software.
Customer service orientation or prior customer service training.
Two years' experience in at least one DFPS Program area with thorough knowledge of DFPS programs, policy, or use of DFPS internal application is preferred.
Access or SQL experience is preferred.  

Additional Information: 

This position is a full time telework position and can be filled anywhere in the state of Texas.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.