Accounts Receivable Collection Analyst

· Collects delinquent receivables for assigned territories as to improve the Company's cash position while maintaining a positive customer relationship. Including finding & contacting clients to ask about their overdue payments.

· Settles and process payments, discounts, negotiated/compromised settlements, including possible refunds.

· Identify and settle customer issues and send discrepancy notices to appropriate co-workers if needed, to complete disputes to satisfactory resolution.

· Resolves customer disputes to ensure overall customer satisfaction in resolving billing and customer credit issues.

· Ensures the appropriate Sales department co-workers are kept current on issues that may be delaying order approval.

· Provides paperwork copies and reports as requested in support of collection activities. Maintains collection activity file.

· Establishes and maintains credit files based on financial information to support credit decisions.

· Evaluates orders and approvals or denies credit limits up to the policy guidelines.

· Verifies payment terms, funding sources, and ensures proper documentation is in place.

· Releases order investigations that have been approved.

· Responds to customer service calls relevant to billing errors, refund requests, tax exemption status and initiates appropriate action.

· Prepares monthly reports (month end comments, company top ten report, bad debt review) to advise management of receivable issues.

· Demonstrates behaviors consistent with the Company's Vision, Mission, Values in all interactions with customers, co-workers and suppliers.

· Complies with all company policies, procedures and safety standards.