Account Program Management Lead - NAM

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Account Program Management Lead | Global Marketing & Sales 
Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share. 

This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio. 

As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. 

The Account Program Management Lead-NAM plays a pivotal role in planning, orchestrating, and governing strategic customer engagement programs across Hitachi’s global accounts. The role is responsible for driving execution of account growth initiatives, customer summits, executive engagements, opportunity acceleration programs, strategic workshops, and One Hitachi collaboration activities. The position serves as the central program lead, ensuring alignment across Business Units, external partners, contractors, and account teams to translate strategic objectives into measurable business outcomes.

What you’ll do
Strategic Program Leadership & Account Growth Initiatives
•  Lead the planning and execution of strategic account programs aligned to account growth objectives and customer priorities
•  Develop and manage annual account engagement roadmaps across strategic accounts
•  Coordinate cross-functional teams to ensure successful delivery of account initiatives
•  Translate account strategies into structured execution plans with measurable outcomes
•  Ensure alignment between account objectives, customer priorities, and One Hitachi growth ambitions
 

Customer Engagement Programs & Executive Events
•  Lead the design and execution of customer-facing engagement programs, including Account Workshops, Account Planning sessions, One Hitachi Workshops, Executive Briefings. 
•  Coordinate customer engagement activities across regions and Business Units
•  Ensure engagements are outcome-driven and linked to strategic opportunities
•  Support customer relationship development through structured engagement planning
 

Opportunity Pursuit Program Management
•  Establish and manage strategic opportunity acceleration programs
•  Support Global Account Managers (GAMs) and Regional Account Managers (RAMs) in coordinating complex pursuits
•  Drive cross-BU collaboration on large-scale opportunities
•  Coordinate pursuit reviews, governance gates, and executive sponsorship activities
•  Monitor opportunity progression and facilitate issue resolution where required
•  Ensure pursuit activities remain aligned with account growth strategies
 
Cross-BU Collaboration & One Hitachi Orchestration
•  Act as the central orchestrator across Hitachi Business Units for strategic account initiatives
•  Facilitate alignment between Digital, Energy, Rail, Industrial, Mobility, and other Hitachi businesses
•  Coordinate joint value proposition development and integrated solution positioning
•  Drive collaboration forums and alignment workshops
•  Ensure consistent messaging and customer engagement across the organization 
 

Workshop, Summit & Event Program Management
•  Establish program plans and governance for strategic workshops and customer summits
•  Manage planning timelines, logistics, communications, budgets, and stakeholder coordination
•  Coordinate pre-event preparation, content development, and executive participation
•  Ensure workshop outputs translate into actionable account plans and opportunity roadmaps
•  Capture outcomes, lessons learned, and follow-through actions
 

Governance, Reporting & Performance Management
•  Establish governance frameworks to support strategic account programs
•  Lead regular program reviews and executive reporting
•  Track progress against defined objectives, milestones, and key performance indicators
•  Prepare executive dashboards, status reports, and business updates
•  Ensure accountability and ownership across stakeholders
•  Identify risks, dependencies, and mitigation actions
 

Contractor, Partner & Vendor Management
•  Manage relationships with external consultants, facilitators, contractors, and service providers supporting account initiatives
•  Define scope of work, deliverables, and performance expectations
•  Ensure external resources deliver value aligned with program objectives
•  Coordinate onboarding, engagement, and performance reviews of contracted resources
•  Manage budgets and commercial oversight associated with third-party support
 

Continuous Improvement & Program Excellence
•  Capture and institutionalize best practices across account programs
•  Contribute to the development of repeatable One Hitachi engagement and pursuit methodologies
•  Standardize program management approaches, templates, and governance models
•  Support capability development across account teams
•  Drive innovation in customer engagement and account growth practices
 

What you’ll bring to the team

•  Bachelor's Degree in Engineering, Business, Management, Marketing, or related discipline
•  Extensive experience in Program Management, Strategic Account Management, Sales Operations, Business Development, Consulting, or Customer Success
•  Proven ability to manage complex, cross-functional programs in a global environment
•  Strong stakeholder management and executive communication skills
•  Experience facilitating workshops, strategic planning sessions, and executive engagements
•  Strong commercial awareness and understanding of opportunity pursuit processes
•  Experience managing third-party suppliers, consultants, or contractors
•  Ability to influence across multiple organizations and leadership levels without direct authority
•  Excellent organizational, analytical, and problem-solving skills
•  Willingness and openness to travel up to 20%
•  Cultural sensitivity and openness to work in an international business environment across all time zones

Our team 

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide. 
With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).   
In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.  

Our values 

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 
We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: 
 
Wa – Harmony, Trust, Respect  
Makoto – Sincerity, Fairness, Honesty, Integrity  
Kaitakusha-Seishin – Pioneering Spirit, Challenge  

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we’d love to hear from you. 

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.