Account Principal Sr
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AI Summary
Requisition Number: 105185
Senior Client Partner, Strategic Services (Senior Account Principal)
Location: Fully Remote
Travel: 25–30% paid travel; trips are typically no longer than 3 days per trip
Salary: $170K–$190K base (DOE) + 20% bonus strucuture
About the Role
The Client Partner, Strategic Services is the end-to-end owner of services success across a portfolio of strategic client accounts. This senior leadership role combines account management, pre-sales, delivery oversight, and growth strategy to drive revenue, profitability, client satisfaction, and long-term account expansion.
Serving as the primary point of accountability, this individual partners across sales, solutioning, delivery, PMO, and finance teams to ensure seamless execution, strong business outcomes, and an exceptional client experience.
Key Responsibilities
Account Ownership & Strategy
- Own services P&L, revenue growth, margin performance, and account health
- Develop and execute account plans focused on growth, retention, recurring revenue, and risk management
- Build and maintain executive-level client relationships
Pre-Sales & Deal Governance
- Partner with sales and solution teams to shape opportunities and align solutions to client outcomes
- Provide guidance on scope, pricing, margins, delivery feasibility, and risk
- Ensure smooth transitions from sales to delivery
Delivery Leadership
- Oversee services engagement success across assigned accounts
- Partner with delivery teams, PMO, and stakeholders to ensure projects are delivered on time, within budget, and meet client expectations
- Manage escalations and drive issue resolution
Growth & Retention
- Drive cross-sell, upsell, renewals, and recurring services growth
- Increase net revenue retention (NRR) and recurring revenue mix
- Identify opportunities to enhance service delivery through AI, automation, and managed services innovation
Cross-Functional Leadership
- Align sales, overlays, pre-sales, delivery, PMO, and finance teams
- Influence without direct authority in a matrixed environment
- Ensure a consistent and unified client experience
Financial Management
- Own services forecasting, pipeline accuracy, revenue targets, margins, and retention KPIs
- Drive disciplined financial performance across the portfolio
Leadership & Innovation
- Mentor junior team members and contribute to organizational best practices
- Support GTM strategy, new service offerings, and portfolio innovation initiatives
- Share lessons learned, reusable assets, and client insights across the organization
Required Qualifications
- 10+ years of experience in technology services, consulting, systems integration, or professional services
- Experience in client partner, strategic account management, portfolio leadership, or service delivery leadership roles
- Proven success managing and growing multi-million-dollar client portfolios
- Strong commercial acumen including deal structuring, pricing, margins, and financial management
- Experience leading complex services engagements across sales and delivery functions
- Ability to influence executives and stakeholders in matrixed organizations
- Strong communication, presentation, problem-solving, and escalation management skills
- Ability to travel up to 30%
Preferred Qualifications
- P&L ownership experience
- Experience leading enterprise-wide transformation initiatives
- Familiarity with cloud, infrastructure, software, and partner ecosystems
- Experience working within large consulting, systems integration, or technology services organizations
Success Measures
- Services revenue growth
- Gross margin performance
- Net Revenue Retention (NRR)
- Growth of recurring revenue
- Client satisfaction (CSAT/NPS)
- Delivery performance (on-time, on-budget, low escalations)
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||
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