Account Coordinator

This is a remote position.

We are seeking a highly detail-oriented, reliable, and organized Account Coordinator to join our Medical Billing team. Our company is looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in completing tasks accurately and efficiently.

This is a fully remote position ideal for a self-motivated professional who takes ownership of their work, communicates effectively, and works well both independently and collaboratively within a team.

If you are someone who values organization, follows through on tasks, and has experience with medical billing, health insurance, or claims processing, we would love to hear from you.

Key Responsibilities

• Manage and process 50+ tickets/emails daily, ensuring all items are addressed promptly and completed no later than End of Day (EOD)
  

• Sort, categorize, prioritize, and respond to tickets while escalating issues when necessary
  

• Provide fast and accurate initial responses to inquiries
  

• Track and monitor the progress of tickets, emails, Teams messages, SMS, and other communications
  

• Proactively follow up with team members to ensure tickets continue moving toward resolution
  

• Review ticket details and attachments to determine department routing, priority level, and escalation needs
  

• Maintain organized and detailed communication records
  

• Demonstrate strong understanding of the medical revenue cycle and health insurance processes
  

• Read and interpret insurance documents such as Explanation of Benefits (EOBs)
  

• Assist with claim follow-ups and payment posting when needed
  

Requirements

Qualification

• Extremely detail-oriented with the ability to identify issues others may overlook
  

• Comfortable managing high-volume workloads while staying organized under pressure
  

• Experience using ticketing systems, task management tools, or CRM platforms
  

• Strong written and verbal English communication skills
  

• Reliable, punctual, and able to work independently
  

• Strong coordination and follow-up skills
  

• Proficient with Microsoft Office tools, including Outlook and Teams
  

• Self-motivated with a strong sense of accountability and urgency
  

• Previous experience in medical billing, health insurance, claims processing, or revenue cycle management preferred
  

• Experience with claim follow-ups or payment posting is a plus
  

The following are firm requirements and are not subject to exception:

• Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).
  

• A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.
  

• Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.
  

• Backup power source required (UPS or generator) to maintain connectivity during outages.
  

• Quiet, professional workspace suitable for voice work — free from background noise and interruptions.
  

• Noise-canceling headset required.
  

• Reliable computer with sufficient processing power to run EHR systems and softphone simultaneously.
  

• You must have Windows 11 or the most recent Apple OS / Update
  

Benefits

Compensation & Payments

• Competitive hourly rate
  
• On-time payments, every time
  
• Payments processed via Wise
  
• Consistent, reliable hours (10–40 hrs/week depending on account)
  

Training & Support

• Direct client training provided — you are never thrown in blind
  
• HIPAA certification provided at no cost to you
  
• Dedicated Account Manager as your point of contact
  
• Clear escalation paths — you always know who to go to
  

Work Environment

• 100% remote — work from home
  
• U.S.-based company with structured operations
  
• Stable, long-term account placements (not gig-style work)
  
• Supportive team culture across all accounts
  

Growth & Experience

• Build your U.S. healthcare industry experience
  
• Exposure to multiple practice types and EHR platforms
  
• Potential for increased hours or additional accounts based on performance
  
• Strengthen your resume with verified, legitimate U.S. client experience
  

Recognition

• Tenure recognition for long-term team members
  
• We value loyalty and recognize those who grow with us