Accommodation Liaison

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

The Accommodation Liaison serves as a designated resource to guide employees and managers through complex accommodation situations related to the ADA, PWFA, religious accommodations, and certain state-specific situations. For cases requiring a more individualized assessment, the Liaison facilitates the interactive process with the employee, helping clarify the nature of the requested accommodation, explaining the process and expectations, and exploring potential accommodations that would enable the employee to perform the essential functions of their role.  

The Liaison documents key elements of these discussions and helps ensure the process remains collaborative, timely, and well-understood by all parties. Prior to engaging in this part of the interactive process, the Liaison may review the employee’s job description and relevant role requirements to ensure a clear understanding of essential job functions. Working within defined business rules, the Liaison may also be authorized to directly implement certain accommodations, such as approving limited work-from-home arrangements (e.g., up to two days per week), coordinating equipment procurement from an approved vendor list, or facilitating workspace adjustments such as changes in location or floor assignments. 

The Accommodation Liaison works closely with the ADA Coach, the overall account manager, and, when appropriate, clinical resources to support consistent, compliant, and employee-centered accommodation outcomes.  

What You'll Do

• Interactive Process Facilitation – For cases requiring individualized assessment, serve as the primary resource guiding employees and managers through the ADA, PWFA, religious accommodation, and select state-specific accommodation situations.  Clarify the nature of requested accommodations, explain process and expectations, and collaboratively explore options that enable the employee to perform the essential functions of their role. 
• Pre-Process Preparation – Prior to engaging in the interactive process, review the employee’s job description and relevant role requirements to ensure a clear understanding of essential job functions and the basis for accommodation assessment. 
• Direct Accommodation Implementation – Working within defined business rules, directly implement certain approved accommodation. Potential examples: 
• Approving limited work-from-home arrangements (e.g., up to two days per week) 

• Coordinating equipment procurement from an approved vendor list 

• Facilitating workspace adjustments such as changes in location or floor assignments 
• Documentation and System Entry – Document key elements of interactive process discussions to ensure the accommodation record is complete, accurate, and stored within the case management system.  Notes should reflect the collaborative, timely, and transparent nature of the process. 
• Cross-Functional Collaboration – Work closely with the ADA Coach, the overall account manager, and, when appropriate, clinical resources to support consistent, compliant, and employee-centered accommodation outcomes. 

• Other duties as assigned 

What We're Looking For

• Education: Bachelor’s degree in Human Resources, Business Administration, or another relevant field required 

• 3+ years of experience with ADA, PWFA, and/or religious accommodation compliance required 

• Experience administering leave of absence programs, including FMLA and state-specific leave laws preferred 

• Experience with facilitating the interactive process or advising on reasonable accommodation strategies preferred 

• Experience collaborating with legal counsel or outside consultants on complex compliance matters preferred 

• Familiarity with state-specific accommodation requirements a plus 

• Strong interpersonal skills.  Ability to engage employees and managers with patience, empathy, and professionalism, especially when navigating difficult or sensitive accommodation conversations 

• Strong communication skills; ability to explain complex compliance concepts clearly to employees and managers 

• Experience with case management systems and documentation practices 

• Proficiency in Microsoft Office suite 

• HR professional certification (PHR, SPHR, CLMS) a plus 

Other Requirements 

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required 

• Ability to be present on camera during work-related trainings, meetings, and/or events 

• Must be able to sit or stand at a desk for prolonged periods while working on a computer 

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $58,000-$70,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. 

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.